isolvedReviews of isolvedhcm.com

They don't respond to emails, they mess up payroll repeatedly, you have to beg them over and over again for a response, It's been the worst vendor nightmare of my 25 year career since our old payroll company was taken over by them in late 2025. Now I'm getting tax notices because they filed our payroll taxes incorrectly and I still can't get anyone to be responsive. As soon as we are out of busy season they are fired.

When it works, payroll does get processed. I can give them that! However, the User Interface is horrible, navigating and finding what you need is impossible. Support is horrible, it is so bad they hide the ability to access it, aside from an AI chat window

They still haven’t sent an insurance reimbursement check after several weeks. One person said it was sent. Now, they’re saying I need to call who does our payroll; however, they don’t have anything to do with it. I keep getting the runaround. My customer experience has been awful. I will avoid using them in the future at all possible and strongly suggest to our organization to find another company to use.

First 90% of claims are denied. The only things I don’t get denied for are Pharmacy and Dr visit. I had to provide proof of my hospitalization for a hospital bill even though the bill was clearly for a HOSPITAL! telehealth? Forget it I think they think all Telehealths are scams even with legitimate prescriptions written by doctors or nurse practitioners. they deny deny deny. It’s my money. I’m not getting cosmetic surgery with it. I wish my employer would change, but they must be cheap to work with because my employer is cheap hence this shi!!y company. Customer service is abysmal; you send them an email, You’ll wait minimum 10 days for a response and then it’s not usually really related to what your issue was because clearly no one there can read.

iSolve is the worst! They are my Cobra adminstrator and have failed 2 of 3 months for timely renewal of health coverage. One month, my daughter had a foot injury and the MRI and surgery were delayed due to coverage problems. This month my daughter cannot see her docs for follow up and appointments are being cancelled. I am paying for prescriptions out of pocket. It is 11-26 and still no coverage! HR managers, DO NOT USE iSolve.

Isolved customer service vis absolutely horrible. I have had several issues with them processing payments in a timely manner, and then sending bills that the checks have cleared my bank way before the bill was issued. The last problem was the worst. My check cleared on Oct 30 for November coverage. When I went to the pharmacy on Nov 12, I was told I did not have valid coverage. I called isolved on Nov 13 and was told that they showed coverage until Nov. 30 so it was a problem with the insurance company. They assured me they would contact the company and call me back. On Nov 18, I called them back and was told they haven't heard anything from the insurance company yet and refused to call them while I was on the call. The advice I was given was to pay all my medical expenses out of pocket and get reimbursed later. Gave no indication on when this would be resolved. I called Cigna directly and was told I did not have coverage as no payment was received. The Cigna rep offered to call isolved directly while I was on the phone. After being on hold an hour, he was finally able to get through to isolved. Even then, the isolved agent refused to agree to call me back with an update and only said he would update my case number. Not sure why I am paying $988 per month for isolved to handle my Cobra coverage. If not for the great service at Cigna my case would still be pending at isolved.

Within 1-2 months, this HR program has had numerous issues and bugs that are not fixed in a timely manner and quite frankly should never happen if these guys had an actual functioning program. Their onboarding forms to fill out are buggy and most recently you can't even send new hires their onboarding because of a nation-wide error. How are you supposed to hire people using this program? This program is completely inconsistent, unreliable and can't be trusted. If you want to have headaches and constant issues with an HR program, this is the perfect one for you.

This product is absolute garbage and the company does nothing to fix any of their problems. They just expect the customer to find yet ANOTHER work around for their growing list of problems. This is the third time my company has sent out an email having to show us yet ANOTHER WAY to log our hours and that "there doesn't appear to be a time frame on resolving this issue". They are basically yet another company who likes to collect money and then sit back and do nothing to better their product. I would literally rather just fill out paper payroll sheets than use this company.