Islanders OutfitterReviews of islandersoutfitter.com

Response from Islanders OutfitterSep 20, 2016

Aloha! Thank you for your time to review our service. We have looked into this for you and see that the order has been delayed in transit. Our email and phone support agents have reached out to you to further discuss this issue. We sincerely apologize for the delay in delivery of your order. However, please know we are eager to do everything we can to correct the matter for you. If you would like to contact our Customer Care team, we can be reached at [email protected] or by phone at 800 272 2065 between the hours of 9am and 4pm CST, Monday - Friday. We look forward to hearing from you regarding any further questions or concerns and hope you have a great day ahead. Customer Care IslandSurf.com

Response from Islanders OutfitterSep 12, 2016

Aloha! Thank you for your time to review our service. We are sorry to hear you are less than satisfied with your shopping experience. We have looked into this matter for you and see that your order was placed at 6pm on 30 Aug. The following morning, our agents were preparing the daily fulfillments and noted that multiple orders had entered the system for the last remaining item. Customer Care immediately sent an email notification that the product was, in fact, sold out and offered a discount on your next order. We apologize we had low inventory for the ordered item. We work hard to minimize order discrepancies and we understand that matters like this can be very disappointing. Most importantly, we sincerely apologize this happened on your order. Please let us know if we can assist you with a future order or if you have any further questions or concerns. We are always happy to assist. Thank you again for your review and we hope you enjoy a great day ahead. Customer Care IslandSurf.com

Response from Islanders OutfitterSep 10, 2016

Aloha! Thank you for your time to review our service. We are sorry to hear of the difficulty in tracking your order. We have looked into this matter for you and see that this package originated with the shipping carrier UPS and will be passed to the carrier USPS for final delivery. The order is currently in transit and once the carrier USPS accepts the package to their system, the tracking information will update automatically. If you would like to check the current status of your shipment, please visit UPS.com and enter the tracking number to the search box. Please let us know if you have any further concerns as we are always happy to assist! Our Customer Care representatives can be reached at [email protected] or by phone at 800 272 2065 and are available Monday - Friday, 9am to 4pm Central time. Thank you again for your review of our service and we hope you have a great day ahead. Customer Care IslandSurf.com

Response from Islanders OutfitterAug 25, 2016

Aloha! Thank you for reviewing your shopping experience. We are sorry to hear you are less than satisfied with your order. We have looked into this matter and see that our Customer Care agents received a phone contact from you indicating the wrong color was ordered. Returns are accepted up to 30 days after purchase on items in NEW and UNUSED condition with your original packing slip. All sale/clearance purchases are final. Shoe box must be returned in original condition as it is considered part of the product. Items purchased on IslandSurf.com cannot be exchanged by mail at this time. You may start an online return by selecting "Start An Online Return" in step 2 on this page: http://www.islandsurf.com/pages/start-an-online-return Please let us know if you have any further concerns as we are happy to assist in any way. Thank you again for reviewing your experience and we hope you have a great day ahead.

Response from Islanders OutfitterAug 25, 2016

Aloha! Thank you for your time to review your shopping experience. We are sorry to hear you were less than satisfied with your order. We work hard to ensure our policy regarding exchanges and returns is readily available to our shoppers. Buyers are encouraged to reach our Customer Care team at any time with questions regarding sale policy. We appreciate any feedback regarding the shopping experience with our website and again appreciate your time to bring this to our attention. If you have any further concerns, please don't hesitate to let us know as we are happy to assist in any way.

Response from Islanders OutfitterAug 25, 2016

Aloha! Thank you for your time to review your order experience. We have looked into this for you and see that the order had been placed with a Standard delivery request, which does deliver within 7 business days. We honored the promotional offer of free Priority delivery for the reorder, which delivered on the next business day. No return fee was deducted from the refund for the original order. We hope you will let us know if you have any further concerns as we are happy to assist in any way. Thank you again for reviewing your experience and we hope you have a great day ahead. Customer Care IslandSurf.com

Response from Islanders OutfitterAug 25, 2016

Aloha! Thank you for your time to review our service. We have looked into this for you and unfortunately were unable to locate any correspondence to our help desk regarding a missing item. Upon receipt of feedback notice that the order showed as delivered but was not received, our Customer Care agents promptly reached out via email regarding replacement options and shipped a replacement item. We work hard to minimize order discrepancies and we understand that matters like this can be very disappointing. We partner with shipping carriers to deliver ordered items in a timely, accurate and efficient manner and sincerely apologize for any inconvenience. Most importantly, we sincerely apologize this happened on your order. Thank you again for reviewing your experience and we hope you have a great day ahead.

Response from Islanders OutfitterAug 25, 2016

Aloha! Thank you for your time to review your shopping experience. We see that this review appears to be directly related to a product rather than the shopping experience. Please let us know if you have any order related questions or concerns as we are happy to assist in any way. Thank you again for reviewing your experience and we hope you have a great day ahead.