Spinedoc
Give me my refund!!!
I purchased a commercial lawn mower from ironplanet.com on May 5, 2021. Iron Planet is a part of the Ritchie Bros group of commercial equipment auctions. My transportation company showed up on the same afternoon to transport my purchase from Florida to Wisconsin. I received a call from the dispatcher that the mower was not at the property and he had been informed that the item had been sold in April almost a month previous. The $2665.79 purchase price with all the various fees and surcharges cleared my credit card the very next day. There were extra expenses associated with the transportation because the driver made a special out-of-the-way trip and spent 3 hours at the auction yard while they tried to find the item and sort out what they were going to do. I called immediately to get the item refunded. I called again 2 weeks later and they said it would 7-10 business days. It had already been 10 business days. I called again after 3 weeks to get refunded and they said they were waiting for my dispatchers invoice because they promised to pay their extra fees that had accrued by them selling the item I had purchased. What does the dispatchers invoice have to do with the $2665.79 that is sitting on my credit card accruing interest? Today is May 26 and I am still waiting for my refund. But wait....... There's more....... I purchased a different commercial lawn mower and the picture on the auction shows that it has a battery. However when I received the mower it was missing the battery. Unfortunately, the battery is a certain size and cost more than $106 to replace. It also appears that the tires that were on the mower that I purchased were switched out because the ones I got were very worn compared to the ones in the picture. So on top of selling items more than once to different buyers and not refunding money when items are not available, it appears that they also scavenge parts off of already sold units. This experience has been extremely disappointing and I offer this report to save others from having a similar frustrating experience.