jane D.
I am very disappointed with my purchase.
My watch arrived 3 weks after I ordered it. I could not open the clasp on the bracelet, I broke a thumbnail trying. I then took it to my jeweler who also could not open it and suggested I return it. Yesterday I mailed it back ti Rovado Watch LTD as the insructions directed. This cost me $15.I am waitng a reply to the e-mail I sent informing them the watch was enroute. I wwould hesitate to shop on IrishShop.com again!
Response from IrishShop.comAug 21, 2014
Hi Jane, we are sorry to hear that you have had difficulty with this product, however we have not received any e-mails from you in relation to this watch. Please forward copies of these e-mails to our manager David at the e-mail address [email protected] and he will be happy to look into this further for you. The watch you received is under guarantee from the makers Rovada and they would be best placed to assist you with this, however we at IrishShop.com will be happy to do anything we can to help you with this. A member of staff will be in contact with you tomorrow morning to help further. Your item was shipped with the free standard shipping service that you selected, which states a shipping time of approx. 10-14 working days from Ireland. Your item was delivered on the 16th working day, after a 5 day delay at the international sorting center in NY. Unfortunately that was a matter over which we have no control and we apologize for any inconvenience caused.