iRESTOREReviews of irestorelaser.com

Shipping took weeks. Still haven’t received

Just getting started

I keep getting an email to write a review. How can I write a review of this product if I haven’t received my merchandise, I’m still waiting for the merchandise to be delivered that I ordered on December 5th over 13 days ago! Have sent them 3 emails and they keep telling me that they have made it a priority to get it to me but won’t tell me if I’ll get it before Christmas!! This is the only gift my daughter wanted. So very disappointed in their service. If it wasn’t a Christmas present that was specifically wanted by my daughter I would have cancelled my order.

Useless AI had been talking to me until I got mad. That real person was vary helpful. I forgot her name, but thanks to her. And I actually talked to another person named Tene, he asked for my order number which is written in the front row of the email. You really shouldn’t save money on customer service. It’s the worst ever customer service experience I’ve ever had.

Wow, it's been an incredibly slow process! I placed my order on December 4, and I’m still waiting for it to arrive. I’ve called three times for updates, but twice I didn’t receive the promised emails. Today, December 18, I finally received an email saying the package was shipped on December 9. I’m really hopeful I’ll get my Irestore soon—fingers crossed I still have some hair left to save!

I ordered from IRESTORE with expectations of receiving my item in a timely manner. They have been responsive in answering my emails but cannot give me an ETA or ship date. Frustrating,

I ordered the face mask and neck mask bundle during the "Cyber Monday Sale" for savings up to $650! WOW ... right? Except the product is still on sale for the exact same price, has been since before Black Friday and after doing some digging in my emails, looks like its been that price for as long as I've been interested in the products. Seems illegal to market sales when the products are the same price for months at a time, but I'm no lawyer. Either way, the order was confirmed in the evening on 12/1. So the "business days" clock started 12/2. The confirmation email for the order says 3-7 business days for shipping. Subsequently, I received emails on 12/6 and 12/7 saying the items were "being packed and getting ready to ship", individually but whatever. I then got an email on 12/11 saying the response to the Cyber Monday sale was so overwhelming, things are taking longer than normal to ship. For those counting at home, that email came on the 7th business day. I then got an email on 12/15 that my order has shipped (9th business day). Unfortunately, UPS tracking doesn't have any updates because they haven't actually received the order yet. So I've gotten ~4 emails that are either straight up lying, or just really poorly executed because they are not connected to real data. I also got one on 12/4 that said one of the "Free products" that was "part of the sale" is sold out, so they are upgrading me to the eye cream at no additional charge to me. So considerate to upgrade me after offering products that aren't actually available. But I work in CRM and customer communications, so I do sort of get the game. And since these products are not a gift for anyone for the holidays, I am not in an enormous rush to get the product. I am more just extremely annoyed about how awful the experience is, and I haven't actually gotten to the best part yet! In addition to all the false claims in the transactional emails and the fact that I still have no idea if the products have actually shipped and certainly no idea when they will actually arrive, I have also gotten multiple requests to review the products, which is hard to do considering they have not shipped and therefore I have certainly have not received yet. The first review request on 12/9, and the reminder on 12/14. I have *ALSO* gotten multiple nurture campaign emails about the products I should have now been using for multiple weeks. These have come on 12/7, 12/14, 12/15, and today, 12/17. Lastly, and possibly most egregiously, on top of all of those emails, I have received 16 *additional* marketing emails trying to get me to buy OTHER shit despite that I have not recieved the first products I ordered 2.5 weeks ago and spent $800 on. Generally, I cannot be bothered to take the time necessary to research and write out all of this because its just not worth it. BUT in this case, I am making an exception so everyone who thinks about ordering from this company knows what to expect. Hope this helps!

I disliked that I had to contact iRestore before getting any action on my order. The representative was helpful, but I shouldn't have had to contact iRestore in the first place.