Doris W.
Shipping is not that good
Shipping is not that good
Response from iRESTOREJan 12, 2026
Hi Doris, We sincerely apologize for the delay during the Holiday and truly appreciate your patience and understanding.

iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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1,313 approved reviews, newest moderated first
Doris W.
Shipping is not that good
Response from iRESTOREJan 12, 2026
Hi Doris, We sincerely apologize for the delay during the Holiday and truly appreciate your patience and understanding.
David S.
Very high quality products. Very user friendly instructions. Engineered with safety as a paramount concern.
Response from iRESTOREJan 12, 2026
Hi David, Thanks for the feedback, and wishing you all the best!
Pearl B.
My daughter purchased this as a gift for Christmas. I actually didn’t receive it until January 8. She’s called me all day asking me to open it. I tried it out after finally reading the instructions. I prepared to charge it up. It was very disappointing that the red light came on, but it went off 5 to 10 seconds after I plugged it up. It’s almost like it had a shortage. I left it plugged all night however the red light continues to come on and off even after being plugged for the 3 hours . I’m not sure how to feel about it thus far. I haven’t had a chance to use it. I have Been calling Customer Service all day and the message states , out of the office And it’s at 8:00 AM. I read the instructions tried the mask on after I thought it had charged, but nothing happened. No lights came on and there was no way for me to tell if and what it was doing. Pressing the side button, it would be helpful if you knew if you were on level one level two or level three because each level does something different however it’s hard to determine which level you’re actually on. Please call so that we can get this returned and hopefully get one that works
Response from iRESTOREJan 12, 2026
Hi Pearl, We apologize for the inconvenience you experienced while using the Illumina Face Mask. Please reach out to our customer service team so we can assist you further, as we’re currently unable to locate your order using your name. Once we receive your email or call, we will prioritize your request and arrange a replacement Face Mask at no additional cost. We look forward to hearing from you soon.
Jonathan
Fast service. Feels good.
Response from iRESTOREJan 12, 2026
Hi Jonathan, Thanks for the feedback and wishing you all the best!
Shaun K.
Got sent the wrong product and I’ve tried to do a return for 3 days and no one will answer
Response from iRESTOREJan 12, 2026
Hi Shaun, We sincerely apologize for the inconvenience caused by receiving the incorrect device. Please rest assured that this matter has already been escalated and is being handled with the highest priority. Our customer service team will reach out to you shortly to resolve this and make things right.
Sheryl M B.
It took a few weeks for my package to arrive but the Christmas season might have been the cause of the delay. I have only used the helmet for a few days so it's way too early to talk about results. But the product is very well made and comfortable to use. My purchase included shampoo, conditioner, hair serum and vitamins. The device and charger are in a nicely made and sturdy "suitcase". I did extensive research before choosing IRestore and I am happy that I did. 12 minutes a day for as long as it takes. I will put in the work and hope for excellent results m.
Response from iRESTOREJan 12, 2026
Hi Sheryl, We truly appreciate your patience and understanding regarding the delay. We’re delighted to hear that you like the device’s premium build, as well as the packaging and included freebies. We look forward to hearing about your positive results in the coming weeks. Wishing you all the best!
Mindi G.
Easy peasy experience! Loaded my cart online, provided the replacement items if needed. Order was ready at the requested time, drove up and the friendly associate loaded my trunk and sent me on my way! So much time saved!!
Response from iRESTOREJan 12, 2026
Hi Mindi, Thanks for the positive feedback, and wishing you all the best!
Nishanth
I am glad that I chose iRestore pro for my hair wellness journey. I really like the way this helmet feels and so far along the journey I am happy with the product. Hopefully I will have the same opinion going forward. All in all, I am a happy customer.
Response from iRESTOREJan 7, 2026
Hi Nishanth, Thank you for choosing iRESTORE to be part of your hair growth journey. We’re confident you’ll see great progress in the coming weeks and wish you continued success.