CAN
Delivery 1.5 month late
Delivery 1 month late. I paid Shipping when bought and then after 45 days or so stuck in customs I pay about $500 USD for handling, extra storage fees, etc. Your people were friendly and ineffective. The suprise $500 cost after already agreeing on price and paying shipping leaves a very sour taste to me. Also, you should not sell to Philippines if you cannt ensure delivery and better manage / explain costs. You should refund the additional $500 shipping fee charged to me.
Response from iRESTOREMay 15, 2026
Hi Can, We sincerely apologize for the extremely frustrating experience you had with your order. We completely understand how upsetting it must have been to wait over a month for delivery, only to then be faced with unexpected customs, handling, and storage charges of approximately $500 USD after already paying for shipping upfront. While customs fees and import-related charges are determined by the destination country and are unfortunately outside of our direct control, we understand that these costs should have been communicated more clearly so you could make an informed decision before placing your order. We also regret that despite our team's efforts to assist, we were not able to provide the level of support and resolution you deserved throughout the process. Your feedback regarding shipping to the Philippines and the need for better transparency around potential import fees is extremely valuable, and we will make sure this is shared with the appropriate teams for review and improvement. We truly appreciate your patience throughout this experience and are very sorry for the inconvenience, delays, and added expenses this caused.