Alvin C.
Absolute terrible experience
Absolute terrible experience w/ receiving what I ordered. I ordered. 10 days later, I had to reach out to them. THEN they opened my order to have it shipped. THEN they told me they didn't have all the hardware. I'm still waiting on stuff to show up. Who knows if it'll ever show up. Do I need to keep walking them through their own processes? Wild to drop $2k on something and have it be this messy. The warranty process on the box is also broken. You have to reach out to support to get the warranty to happen too. The customer onboarding experience is garbage.
Response from iRESTOREJun 8, 2026
Hi Alvin, Thank you for bringing this to our attention. We're very sorry to hear about your experience. This is certainly not the experience we want our customers to have, especially after making such a significant investment. We understand how frustrating it must be to encounter delays, incomplete shipments, and confusion surrounding the warranty registration process. Our Customer Support team will be reaching out to you directly to review your order, provide an update on any outstanding items, and ensure any issues with your warranty registration are resolved as quickly as possible. Thank you for your patience, and we look forward to making this right.