iRESTOREReviews of irestorelaser.com

Excellent customer service. Prompt answers to any questions. Outstanding service.

The upselling of products was, in my opinion, purposefully confusing during the checkout process. Two emails to get a refund for one hundred dollars worth of products I didn’t want went unanswered. I finally was able to ship back the unwanted products after a phone call. Way too much trouble if there are other options from other less aggressive companies.

Ordering issue was fixed right away. Thank you irestore team.

The items are very easy to use. I use the Elite hair helmet, face mask and neck item. I just started so am looking forward to results in the next few months. Excellent products and excellent company!! They are very proactive!

Love my new helmet

STAY AWAY If I could give less than 1 star, I would. I had a laser cap for seven years and saw wonderful results. When the wire started splitting, I began looking for a replacement. I spent months researching different options before deciding on this company. One thing that concerned me from the start was their pricing. They often advertise discounts such as "Save $700," but it appears they simply increase the price and then reduce it to create the impression of a sale. I waited until Black Friday because they seemed to be offering a more legitimate discount. I placed my order from New Zealand, not realizing that all prices were shown in USD and would not be converted at checkout. To make matters worse, several items were automatically added to my cart without my knowledge or clear consent, including: Shampoo and conditioner Growth activator Extended warranty Shipping protection The website also advertised "free shipping," which turned out not to be true. At no point was it made clear that overseas customers may be responsible for import duties and taxes. When I see "free shipping," I expect the product to arrive without additional shipping-related costs. I shop online frequently and have never encountered a company that was so misleading. Companies like Amazon clearly indicate when duties and taxes apply, and other US companies I have purchased from either provide genuine free shipping or clearly disclose any additional charges before checkout. When my order arrived, I was required to pay NZD $799 in import duties and taxes. Had I known this in advance, I would never have purchased the product. In total, this helmet ended up costing me approximately NZD $4,835—far more than I ever expected. Unfortunately, the product has not worked for me. The shampoo and conditioner dried out my hair, and since using the system I have actually lost a significant amount of hair and developed new bald spots. I contacted the company and received no response until I posted a public review. Only then did they reach out to me. They agreed to accept a return, but initially informed me that: They would deduct 25% from my refund, despite advertising a money-back guarantee. I would be responsible for return shipping and duties back to the USA. After I challenged both points, they agreed to waive the 25% fee and provide a return shipping label. They also agreed to refund the warranty and shampoo. However, I am still left approximately NZD $1,500 out of pocket due to exchange rate losses, import duties, and taxes. They will not refund the amount I actually paid in New Zealand dollars, nor will they reimburse the duties and import fees. I even offered to keep the product and accept a 50% refund, which would still leave me significantly out of pocket, but they refused. In my opinion, this company is not transparent with its customers. The "money-back guarantee" originally came with a 25% deduction. The "free shipping" did not account for substantial import charges. Important costs were not disclosed clearly, and extra products were added to my cart in a way that was easy to miss. I truly regret purchasing from this company. My first choice had actually been Kiier, based on the positive reviews I had read, but an influencer recommendation changed my mind. Looking back, I wish I had trusted my original research. I would not recommend this company to anyone.

Very helpful staff and products are well made ❤️

***update***. To your response, I’m assuming you didn’t not fully read my review. The response you wrote has nothing to do with me since I am not Lisa and have not actually ordered the product but my credit card got charge $1500*** Initially I wanted to order the elite instead of the pro since it stated I could use my HRA account. When I realized I was short $400, I decided change my order to the pro since it would be cheaper. The company charged my HRA account $1500 even if I did not click the order now button! When I called the customer service dept, they couldn't help me since I didn't have an order number. Of course I didn't have one since I never order the product! Now $1500 has been deducted from my HRA account nobody knows what happened to the money!