iRESTOREReviews of irestorelaser.com

Have only had my iRESTORE for 2.5 weeks. So far the equipment has been well designed, well packaged with great instructions and lots of helpful communications from the company. I’m seeing some regrowth. Too early to have a full opinion but hopeful for the very best.

My experience with iRestore has been an unmitigated disaster. I wish I had seen the review on this place before ordering as I would have avoided the stressful ordeal I am currently going through. In October 2023, I placed an order for their Elite device, yet as of today, 9th January 2024, it remains undelivered. Yes, that is almost 3 months – a quarter of a year – a glaring testament to their catastrophic failure. The company's excuse in response to another review on this platform, citing Black Friday and Cyber Monday demands, is a blatant fabrication, as my order was placed before that period. Their attempt to deflect blame is both dishonest and insulting. My numerous emails, totalling 14, have only been met with staggering incompetence. In a baffling mix-up on their part, I was given a tracking number for a delivery bound for Canada - an entire continent away from England, and alarmingly, a clear breach of Data Protection. Further adding to this debacle, my actual tracking number, upon finally being uncovered, shows in UPS's system as 'label created', a stark indication of their let-down to even dispatch the product after promising to do so. The recommendation of Dr. Dray, a respected dermatologist, influenced my purchase decision. However, nearly three months later - a quarter of a year wasted - I am still devoid of the product. This level of ineptitude from iRestore is nothing short of appalling. Engaging in a perpetual, fruitless back-and-forth with iRestore has become an exhausting, futile endeavour. Their responses are invariably ineffectual, replete with empty promises and a consistent failure to rectify the situation. I am compelled to share this harrowing experience with Dr. Dray’s team. It is imperative that she reconsiders her endorsements, aligning with companies that exhibit a modicum of reliability and integrity, unlike the lamentable standards showcased by iRestore, reminiscent of scam artists. Should Trustpilot facilitate updates, I will dutifully inform you of the ongoing saga of whether I ever receive the product. It will serve as a real-time narrative on the company’s response to public scrutiny and its willingness (or lack thereof) to address this debacle. This review is a testament to my profound dissatisfaction and the glaring incapacity of iRestore to execute the most fundamental aspect of commerce: the delivery of goods! I fervently hope that my ordeal serves as a warning to potential customers, sparing them from the frustrations I have endured for the past 3 months. --- UPDATE 5 Mar 2024 --- Having composed this review on 9th Jan 2024, I can confirm receipt of the item on 16th Jan. It's regrettable that I had to resort to corporate public shaming to prompt iRestore into dispatching the order I placed on 27 Oct 2023. Upon receiving the item, I noticed slight damage, albeit no affecting its functionality. Given the appalling experience of obtaining the item, I chose not to pursue this issue further, lacking the time and energy for a back-and-forth. Considering the difficulty in receiving my initial order, I dread to imagine how many more months it would take for a replacement. Regarding the item itself, the build quality is satisfactory, though evidently lacking in certain aspects. Notably, the cable connecting the helmet to the controller is fixed and non-removable. Should this cable break, as cables often do, it would render the entire device inoperable, I can only see this decision to be one of planned obsolesces. It would have been preferable to have a removable cable, preferably a universal one such as USB-C to USB-C to mitigate such risks. The battery pack magnetically attaches to the back of the controller, with two spring pins connecting the battery. In my view, this is another design flaw, as previous devices I've owned utilising this connection method have experienced faulty springs over time, resulting in failure to connect the batter. While you could still connect the charger directly to the controller in such a scenario, the mobility of the battery would be lost. My third observation is the lack of comprehensive cleaning instructions provided with the device, other than recommending the use of a damp cloth. This oversight is disappointing, as water alone is insufficient for removing the oils inevitably accumulated in the helmet from our hair. Lastly, the packaging includes information stating that if your skin type falls within the Fitzpatrick scale and you have darker skin, the device may not be suitable for you. However, this crucial information appears to be absent or very well hidden from the website. I hope iRestore can learn from this review and customers are wary and only use protected payment methods should they decide to purchase from iRestore.

Delivered on time, very easy to set up and fits perfectly. Note included in the dome if there was an issue with size they would immediately ship at no extra cost extra padding. It was very comfortable to use. The shampoo and conditioner I used tonight and wow! First time in three months not a hair came out of my head in the shower so when it says anti hair loss on the bottle, it’s serious. HIGHLY impressed. Only starting the laser treatment but I’ll report back in a few months. I’m in Ireland and struggling with rapidly thinning hair after a hysterectomy four months ago in my 40’s. I’m now hopeful I can reverse this

Update October 2024 Hair is definitely growing in thicker. Consistency is key. If you can deal with possible purchase delays and shipping, know that at least the Elite model like I have does work. Bought when they offered a sale price. Took some of tge sting out of the price. Update March 5,2024 Religiously use my irestore elite daily. I have so far noticed less hair loss. I know the hair cycle takes three to six months for new growth but so far I am hopeful it is helping. As of 1/12/24 I finally got my iRestore product I ordered on 12/1/23. The company ended up shipping one by UPS so I guess the squeaky wheel does get the most oil. I withdrew the dispute on my credit card and now look forward to seeing some results from the use of this system. I will report those results in about six months. Still waiting. Lost count of how many times I’ve called about my order from December 1,2023. Told Tarynn yesterday 1/3 if I don’t receive my order I will spread the word about my experience on every review site imaginable. I will be settling this by disputing the charge on my credit card. All I have gotten is unfilled promises. Sadly, this product was suggested to me by my dermatologist so I will also let him know not to recommend it to any other clients. On December 28th I received a “tracking” number but in a week it hasn’t changed from acceptance of package pending at the USPS. Called company again on 1/3 and was once again given an unfulfilled promise that by end of day on 1/3 it would show in transit. As of end of day 1/4 no change. Will be moving forward with dispute on credit card. Buyers beware

I bought the elite and other products a total of 2.300 and some dollars. I reached out for a tracking number and they tell me they require 28 hours to process an order and later tell me they’re out of stock and won’t have it till end of December. I bought the 2-3 day priority shipping at a hefty 89.95. I requested a refund for shipping and they have yet to even respond to me. So even if you get 2–3 or overnight shipping it’s a scam and you will wait way longer and simply be SCAMED. It’s been to days and I have yet receive a tracking number for anything. America is terrible everything has gone down the drain and is a disappointment. Where do you pay 2300 dollars to receive nothing in return besides and email what a poor excuse for a “company” pathetic. I bought the priority shipping because, I currently serve as a Drill Sergeant and work very long hours so when I return from holiday block leave on Jan 2 I hope I’m able to pick up my package or hopefully someone doesn’t steal my 2,300 dollar package whenever it arrives.

Was looking into the product and my first complaint was the rep I talked to said I had the cheapest price and that the extra duty to Canada would be about $100. Then I went it order online and found a coupon code which gave me a better price, so the rep lied also the extra taxes and fees was over double what the rep said so $250 at my door. I couldn't find any info on what the fees were on the website, but I asked ahead of time so there would be no surprises, and then there was still definitely a surprise. It would be great if iRestore credited back me the difference they were incorrect and mislead me about. Also the battery pack was sold out and they said they could ship at the end of December, I said fine, however they also then didn’t ship my helmet. I said no, I want that now. Send the battery pack when it’s in stock. Anyways, I finally received my helmet today Dec 19 when I ordered it Dec 1, almost 3 weeks prior. It also said there would be different cushions for different head sizes however when I received the item it says I need to Email for other sizes….. I have a huge head so it’s super tight with the ones in it now. Anyways. It just had not been a easy purchase and I feel mislead and also ended up paying over double what I was told duties and taxes would be. Anyways I’m still waiting on the battery pack and at over $3500 I hope this thing works. Your response to this was great, but it doesn’t change the fact I’m out of pocket an extra $150 and still waiting on the battery pack. Hopefully there will be some kind of reimbursement for the incorrect info and frustrations caused

As a Canadian who watches reviews from Dr. Dray, I was happy to try iRestore for better hair growth. I don't have anything to say about the product (have not tried it yet). But be careful of hidden fees! Upon receiving the product, UPS billed me with a 152$ custom fee. It's more than 1/3 the price of the helmet I got! And four times the cost of shipping! I was not informed of that while shopping. They have a section in their website where they mention custom fees, but it's difficult to find, and nowhere it states that custom fees can account for 1/3 of the price of a helmet. My advice is for international (outside US) customers to avoid this product. You don't know how much you fill end up paying.

Purchasing iRestore Essential through your website was very easy. I got the product quick. I am unable to write a review about the product now since I am still in the process of observing… one thing I noticed my scalp started itching bad. I bought and tried products to lessen the itchiness and went to see my Derma on 10/18/23 for the itchiness. Is this something that your other clients experienced? Please let me know. I would like to know what I can do with it. Thanks.