iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

1,313 approved reviews, newest moderated first

customer
Apr 30, 2025
Customer service very knowledgeable…
Customer service very knowledgeable with strong followup.
Response from iRESTOREMay 1, 2025
Hi Moreen, Thanks for the feedback, and we wish you all the best!
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ladyethyme
Apr 29, 2025
The fact that you have a 12 month…
The fact that you have a 12 month refund policy. That tells me that they care about their customer’s experience, AND they have faith in their own product. Unlike OTHER companies selling the same idea that void all refunds the second you open the box or use it. No way. I’m sorry but “no refunds” just screams underhanded and scammy to me; no matter the “reputation” or their product’s high cost.
Response from iRESTOREMay 1, 2025
Hi Anya, Thank you so much for sharing your thoughts about our 12-month Money Back Guarantee. We truly appreciate you recognizing what sets iRESTORE apart. Our goal has always been to put our customers first-because we understand that investing in your hair and skin health is a big decision, and results can take time. We want you to have the chance to use our products consistently and see real results, without feeling rushed or pressured. Thanks again for the positive feedback and wishing you all the best!
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Angelica
Apr 29, 2025
Five star customer service
They respond and solve/answer concerns right away. Plus agents are polite and friendly.
Response from iRESTOREApr 29, 2025
Hi Angelica, Thanks for the positive feedback. I'm glad you are satisfied with the service. I wish you all the best!
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Elisabeth
Apr 28, 2025
Customer service
Wrong order and no response to email.
Response from iRESTOREApr 29, 2025
Hi Elisabeth, Thank you for reaching out. We wanted to let you know that we have already responded to your email and have canceled the incorrect order as requested. If you need any further assistance, please don’t hesitate to contact us. We’re here to help!
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Carlye G.
Apr 27, 2025
customer service at iRESTORE was exemplary!
The customer service at iRESTORE was exemplary & it definitely made a difference in me buying the device. Let's hope it works!
Response from iRESTOREApr 29, 2025
Hi Carlye, Thanks for the excellent feedback and we wish you all the best!
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Alexander
Apr 27, 2025
All is great so far
All is great so far
Response from iRESTOREApr 29, 2025
Hi Alexander, Thanks for the feedback and we wish you all the best!
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Mary
Apr 27, 2025
Great service!
Great service!
Response from iRESTOREApr 29, 2025
Hi Mary, Thanks for the feedback, and let us know if you need anything else. We're here to help!
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Sam C.
Apr 25, 2025
No product/extra charges
I haven't received the product and I got an email asking for a review. I'm also frustrated that it said "100% FREE shipping" and then I get a notice from DHL that I have I'm responsible for any taxes or duty free charges. I was NEVER informed about this. I always shop at Amazon and if the item is coming from a different country, it's listed prior to payment so you are aware. No way did IRESTORE do this. When you say "100% FREE shipping" and no warning about other possible chargers. You are cheating your customers. Now my item is "on hold" and my $$$$ money is in limbo.
Response from iRESTOREApr 25, 2025
Hi Sam, Thank you for bringing this to our attention, and I sincerely apologize for the frustration and confusion you’ve experienced. We understand how disappointing it is to receive a request for a review before your product has arrived, and we’re sorry for any inconvenience this has caused. Regarding the shipping charges, while we do offer “100% FREE shipping,” customs duties and taxes are determined by the destination country and are separate from shipping fees. These charges are standard for international shipments and are collected by customs authorities, not by us or DHL directly. Unfortunately, we do not have control over these additional fees, and they are not always included in the shipping cost. We want to help resolve this for you as quickly as possible. Please contact our customer service team so we can look into your shipment’s status and assist you further. Again, we apologize for any confusion and inconvenience. We appreciate your feedback and are here to help make this right.
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