iProVPNiProVPN provides you a fail-proof way to stay secure on the internet. The internet is an open platform that interferes with users’ freedom and creativity without permission. Every user is predominantly free to access, publish, and edit public content. The motive of iProVPN is to provide a Virtual Private Network (VPN) service to secure communication and data exchanges. This initiative was taken after monitoring numerous security issues on the internet including identity theft and data leaks. iProVPN came up with a VPN service consisting of efficient attributes that would help the user to stay anonymous, clear network blocks, and access geo-restricted content without any limitations. This VPN was created utilizing the latest user-friendly technologies. With iProVPN, you are only one click away from online freedom and private browsing. It can be hard to trust platforms that have users’ personal and business data. iProVPN assures you that your online activities and sensitive data will not be stored, leaked, and will stay confidential.
iProVPN (iprovpn.com) has 69 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing69 approved reviews, newest moderated first
Paulo R.
Amazing support. Very quick time answer and allways disponibility to answer us
Response from iProVPNMar 14, 2025
Dear Paulo, Thank you for your wonderful feedback! Stay safe and enjoy seamless connectivity! Regards, Team iProVPN
董董董彥宏
Great service
Response from iProVPNMar 3, 2025
Dear 董董董彥宏, Thank you for your wonderful feedback! Stay safe and enjoy seamless connectivity! Regards, Team iProVPN
Greg o L.
IProVpn is indeed a professional company I found it most helpful patient and extremely knowledgeable I will recommend it to my family and Friends
Response from iProVPNFeb 18, 2025
Dear Greg, Thank you for your wonderful feedback! Stay safe and enjoy seamless connectivity! Regards, Team iProVPN
IX
Do not buy, or use. Stay away from this business intentionally dishonest. They will not refund as promised, exactly as some of the reviews revealed. This is a business in the business of false advertising, amongst other dishonest practices, and this has been reported to BBB also. I encourage users with negative experience to report it to BBB so more people could be aware, and whereas I am not optimistic that the business will change its dishonest practice, I hope that one day it will. VPN did not work well for me. Some connections did not work, and amongst the ones that worked, I had a shopping experience on a US website that declined my transaction while connected to their servers. I contacted the so-called customer service (email is the only option, which one has to chat first to get the address) for refund on the first day I started using their product, but after two emails, they stopped responding. And in the two emails they did sent, they kept asking me the reason why I do not like the product, and while it should have been a money back with no questions asked, as advertised on their website, they would not honor it even after a customer gave them the reason. Their trick seems to be to pretend that they will give refund by responding to one or two emails asking the customer the reason for refund, and then simply disappear. It seems to be the "industry standard" of VPN businesses to offer money back within 30 days, and some even give 60 to 90 days. Whereas this might have been the only VPN business I have ever asked for a refund, it turned out to be a bad business not because of its product but because of intentional dishonesty, and for that reason, it is a one star business. Besides, the company on the invoice you will pay is "AutoForTrade LTD", and this has made me feel uncomfortable. Whereas I understand the need to be cryptic, I suspect that this business is dishonest in more than one way; in fact, if one tries to search for its contact information, one will find its address to be a virtual office space with a Texas address anyone can buy in the world. This might not even be an American company. I have contacted my credit card company for a chargeback, but whatever the result, the experience with this company is worth revealing to all consumers. Don't think that just because they have responded to negative reviews here the problems have been fixed. And even if they did "fix" things for the reviewers who made them look bad, such is a "quid pro quo" to lure the removal of reviews so they could continue the scandalous behaviors. I urge anyone to stay away from people intentionally dishonest: even if they offer the best VPN in the entire world, and for free, such is a business I will never patronize. This has been one of my worst experiences throughout all the businesses I have ever dealt with. Update: the business reached out after discovering the review and processed the refund, 11 days later. In hopes of their changed behavior for all future customers, I am adding one star to the review.
Response from iProVPNFeb 18, 2025
Hello Xiao, Thank you for sharing your experience with us. We completely understand your frustration and sincerely apologize for the inconvenience you've faced. Our goal is always to provide a seamless experience, and we regret that our service did not meet your expectations. Please note that VPN performance can vary depending on the region and device in use, which is why we offer 24/7 live chat support. For users encountering issues, we work to resolve them as quickly as possible. While some issues may take more time, we ensure follow-up with a resolution and keep users informed via email. Regarding your refund request, we found that when we received your email address via Trustpilot, we could not locate any refund-related communication from you in our support inbox. However, we have processed your refund and already sent you the details via email, including the receipt for your reference. We prioritize processing refunds promptly. It is common for many VPN services to request feedback before proceeding with a refund to improve their service. However, we’ve processed your refund without any such request to ensure a smooth experience for you. Regarding the issue with the US website declining your transaction, some payment systems—particularly fraud detection mechanisms—may block transactions when using a VPN. We recommend contacting your bank or payment provider to ensure future transactions go through while connected to iProVPN. We also understand your concerns regarding our company’s details. Due to recent security issues with our payment systems, we are currently exploring alternative methods to enhance security. Please be assured, however, that your refund is our priority, and we are committed to honoring our 30-day money-back guarantee. We appreciate your patience, and if you have any further questions, feel free to reach out to us at [email protected]. Regards, Team iProVPN
MSTD
My vpn worked for 1 month, since then it has never connected to any server. Horrible. I bought the 3-year plan, money in the garbage can.
Response from iProVPNFeb 14, 2025
Hello, We sincerely apologize for the inconvenience you're experiencing with server connectivity. To help resolve your issue as quickly as possible, we’ve requested your email to further investigate your case. Please also feel free to reach out to our live chat support team or email us at [email protected], and we will prioritize your case. Thank you for your patience. We’re committed to helping you use our VPN without further disruptions.
Ed
I signed up for iProVPN and requested a refund within their money-back guarantee period. However, I never received my money back. At first, they replied to a few of my emails, but as soon as I made it clear I wanted a refund, they completely stopped responding. I also tried reaching out via their online chat, but the support agent just kept referring me back to email, which was pointless since no one was replying anymore. This is misleading and highly unprofessional. If they promise a refund, they should honor it. Avoid this VPN at all costs if you want a service that actually respects its customers!
Response from iProVPNFeb 14, 2025
Hello, Thank you for sharing your feedback. We’re sorry to hear about your experience. It’s been almost a month since your review, and we haven’t received any further details from you regarding your concern. If this issue is related to a refund, please reach out to us directly at [email protected], and we will ensure it's processed within the 30-day time frame. We’ve been working hard to address all refund requests and are confident that if you contact our support team, they will have already processed your request. If you’ve received your refunded amount, we’d greatly appreciate it if you could take a moment to update your review. Your feedback is important to us, and we strive to improve continuously. Thank you.
Sub
Poor service. It cannot connected when traveling in China. Although they have 30-day money back guarantee, but you can’t find any buttons in their website to do that. There is no response from their chat box. I haven’t received any refund yet. 22 Feb 2025 updated: still not receive refund
Response from iProVPNJan 24, 2025
Hello, Thank you for your patience. After reviewing your account, we can confirm that your refund has been processed successfully within the 30-day money-back guarantee period. We have made multiple attempts to reach you via the email address you provided in order to better understand your concerns, specifically regarding connectivity issues in China. Unfortunately, we haven’t received a response yet. We hope that the refund has been received successfully. If you have, we would greatly appreciate it if you could consider updating your review to reflect the resolution of your refund. Positive feedback helps improve our brand image on platforms like Trustpilot. If you still have any questions or if there are any issues with receiving your funds, please don't hesitate to reach out to us at [email protected] or contact our 24/7 live chat support. Thank you for your understanding and patience.
Marco G.
First time I have needed support, I was helped really quickly.
Response from iProVPNDec 20, 2024
Dear Marco, Thank you for your wonderful feedback! Stay safe and enjoy seamless connectivity! Regards, Team iProVPN
