iProVPNiProVPN provides you a fail-proof way to stay secure on the internet. The internet is an open platform that interferes with users’ freedom and creativity without permission. Every user is predominantly free to access, publish, and edit public content. The motive of iProVPN is to provide a Virtual Private Network (VPN) service to secure communication and data exchanges. This initiative was taken after monitoring numerous security issues on the internet including identity theft and data leaks. iProVPN came up with a VPN service consisting of efficient attributes that would help the user to stay anonymous, clear network blocks, and access geo-restricted content without any limitations. This VPN was created utilizing the latest user-friendly technologies. With iProVPN, you are only one click away from online freedom and private browsing. It can be hard to trust platforms that have users’ personal and business data. iProVPN assures you that your online activities and sensitive data will not be stored, leaked, and will stay confidential.
iProVPN (iprovpn.com) has 69 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Passerby
The same exact clone of the crap service called Fastest VPN, you can verify this by connecting to same country in both app and you will get same IP or only the last digit will be changed, other than that they have the same application UI, quite identical
IX
Do not buy, or use. Stay away from this business intentionally dishonest. They will not refund as promised, exactly as some of the reviews revealed. This is a business in the business of false advertising, amongst other dishonest practices, and this has been reported to BBB also. I encourage users with negative experience to report it to BBB so more people could be aware, and whereas I am not optimistic that the business will change its dishonest practice, I hope that one day it will. VPN did not work well for me. Some connections did not work, and amongst the ones that worked, I had a shopping experience on a US website that declined my transaction while connected to their servers. I contacted the so-called customer service (email is the only option, which one has to chat first to get the address) for refund on the first day I started using their product, but after two emails, they stopped responding. And in the two emails they did sent, they kept asking me the reason why I do not like the product, and while it should have been a money back with no questions asked, as advertised on their website, they would not honor it even after a customer gave them the reason. Their trick seems to be to pretend that they will give refund by responding to one or two emails asking the customer the reason for refund, and then simply disappear. It seems to be the "industry standard" of VPN businesses to offer money back within 30 days, and some even give 60 to 90 days. Whereas this might have been the only VPN business I have ever asked for a refund, it turned out to be a bad business not because of its product but because of intentional dishonesty, and for that reason, it is a one star business. Besides, the company on the invoice you will pay is "AutoForTrade LTD", and this has made me feel uncomfortable. Whereas I understand the need to be cryptic, I suspect that this business is dishonest in more than one way; in fact, if one tries to search for its contact information, one will find its address to be a virtual office space with a Texas address anyone can buy in the world. This might not even be an American company. I have contacted my credit card company for a chargeback, but whatever the result, the experience with this company is worth revealing to all consumers. Don't think that just because they have responded to negative reviews here the problems have been fixed. And even if they did "fix" things for the reviewers who made them look bad, such is a "quid pro quo" to lure the removal of reviews so they could continue the scandalous behaviors. I urge anyone to stay away from people intentionally dishonest: even if they offer the best VPN in the entire world, and for free, such is a business I will never patronize. This has been one of my worst experiences throughout all the businesses I have ever dealt with. Update: the business reached out after discovering the review and processed the refund, 11 days later. In hopes of their changed behavior for all future customers, I am adding one star to the review.
Response from iProVPNFeb 18, 2025
Hello Xiao, Thank you for sharing your experience with us. We completely understand your frustration and sincerely apologize for the inconvenience you've faced. Our goal is always to provide a seamless experience, and we regret that our service did not meet your expectations. Please note that VPN performance can vary depending on the region and device in use, which is why we offer 24/7 live chat support. For users encountering issues, we work to resolve them as quickly as possible. While some issues may take more time, we ensure follow-up with a resolution and keep users informed via email. Regarding your refund request, we found that when we received your email address via Trustpilot, we could not locate any refund-related communication from you in our support inbox. However, we have processed your refund and already sent you the details via email, including the receipt for your reference. We prioritize processing refunds promptly. It is common for many VPN services to request feedback before proceeding with a refund to improve their service. However, we’ve processed your refund without any such request to ensure a smooth experience for you. Regarding the issue with the US website declining your transaction, some payment systems—particularly fraud detection mechanisms—may block transactions when using a VPN. We recommend contacting your bank or payment provider to ensure future transactions go through while connected to iProVPN. We also understand your concerns regarding our company’s details. Due to recent security issues with our payment systems, we are currently exploring alternative methods to enhance security. Please be assured, however, that your refund is our priority, and we are committed to honoring our 30-day money-back guarantee. We appreciate your patience, and if you have any further questions, feel free to reach out to us at [email protected]. Regards, Team iProVPN
Cambo
Service is ok. I requested a refund and as yet have been ignored by customer support.
Response from iProVPNDec 26, 2024
Hello Lee, We have investigated your query and confirmed that your refund was processed on December 19, 2024. As iProVPN offers a 30-day money-back guarantee, we hope that you have received the amount. Please note that refunds may occasionally experience delays, especially during the peak holiday season. We kindly ask you to confirm and update your review. If you have any further questions or concerns, please don’t hesitate to reach out to us at [email protected]. Thank you for your patience and understanding.
Jeff
I signed up with iPro VPN and quickly realized that it would not meet my needs. I immediately requested a full refund, reminding them of the presence on their website of a 30 day, money-back guarantee, and after much back and forth was assured that my money would be refunded. It took 25 days and over 15 e-mails to finally obtain that refund! I was assured more than once that my account with iPro VPN had been cancelled and the refund issued, but the account continued to be active and no refund appeared. It took a negative review on Trust Pilot to finally get someone's attention and get the refund. Whoever communicated with me blamed the "payment merchant" for having "delayed" the refund and also asked me to remove my negative review here on Trust Pilot. Should I?
Response from iProVPNOct 16, 2024
Dear Jeff, I hope this message finds you well. After reviewing your case, we would like to inform you that your refund was processed within the 30-day money-back guarantee period, with the amount being processed on October 4th, 2024. We sincerely apologize for any inconvenience this matter may have caused. For your reference, we have also sent you an email with the confirmation of the refund. We would greatly appreciate it if you could consider updating your review. Thank you for your understanding.
Ardek M.
Obsługa szybko odpisuję jednak wersja pod Windows nie działa nie można jej zainstalować, program antywirusowy wskazuje na zawartość wirusa nie można jej nawet ściągnąć ani rozpakować. Wtyczki do chroma i Firefoxa także nie działają pomimo włączenia i zalogowania pokazywany jest nadal ten sam IP i kraj. Suport obiecał mi dostarczenie plików konfiguracyjnych do wireguarda abym tylko kupił produkt po zakupie niestety napisali że takich plików nie ma i mogą być w ciągu miesiąca lub może i w ogóle nie być. Ogólnie nie polecam.
Caleb D.
The primary function of a good virtual private network (VPN) is to provide a highly secure and trustworthy connection when using your devices on a public network. Good VPNs enable a private connection, linking computer networks through military grade encryption.
Response from iProVPNFeb 13, 2024
Hello Caleb, Thank you for highlighting the importance of VPN security. At iProVPN, we prioritize top-level security, including 256-bit military-grade encryption, to ensure your online safety. If you're satisfied with our service, we'd appreciate it if you could update your rating. If you have any concerns or require assistance, please don't hesitate to contact us at [email protected]. Thank you!
CHIME J.
iProVPN is outstanding and top notch. Very reliable and easy to use
Response from iProVPNFeb 13, 2024
Hello Chime, We're thrilled to hear that you're happy with our services! Your satisfaction means a lot to us. If you're still pleased with our service, updating your rating would not only show your ongoing satisfaction but also help other users make informed decisions. If you have any concerns or need assistance, don't hesitate to reach out to us at [email protected]. Thank you!
