ionbottles.comReviews of ionbottles.com

Had an issue with my original bottle I ordered. I sent an email and got a response back very quick. The team was very helpful and understanding. After inspection they were able to send a replacement.

The customer service was excellent! They were friendly, and responsive.

I've purchased from these folks twice and have been very satisfied with the product. USPS messed up the shipping and they promptly remedied the issue. Great company!

I ordered a pitcher and a handheld water jug. The order came in a timely manner the jug is nice and there is a difference in the taste of water for sure. Its very crisp. My glass pitcher was shattered on arrival but the customer service team responded immediately and will send out a new one. Very professional and polite.

I ordered my Ion Bottle in Jan 2024 and used it almost daily. In April, 2025, to my surprise, something went wrong with the battery in the base and it would no longer charge. For a water bottle that costs $85, I thought it would last for years. I contacted Customer Support and after a few text exchanges with CS and sending videos explaining the issue, CS informed me that the model I had purchased is no longer available and offered to replace my water bottle with an “upgraded model” for the price if shipping (~ $20.00.) I have not received it yet but I am hopeful that this model will last a lot longer! Thank you to Ion Bottle for valuing my business!

I recently purchased the ION Pro Hydrogen bottle after doing tons of research. The ION was rated highly above most of the other Hydrogen bottles on the market, plus the Pro version was a GLASS bottle which was very important to me. I got my Ion Pro a few days ago and it was exactly what I wanted. However; when I went to use it for the first time I was completely confused on what I should do or not regarding first time use. I reached out to the company via email and within three hours I received an email with step by step instructions. I think most people would have understood what to do from the manual that comes with the ION but being older I was just confused. What impressed me the most was how quickly the company responded and the detailed instructions they provided to me . In addition ION is planning on updating their videos with more details on first time usage. I have been using the ION for approximately 24+ hours and the water tastes great!!!!!! I highly recommend the ION Pro and the company. Customer service seems to be lacking today but not with ION bottles.

Love my ion bottle! Great product and customer service! Looks really cool when it's blue light and bubbles start up. Definitely recommend!

I had the pleasure of speaking with Franz B. from Ion Bottles’ customer service team, and I couldn’t be more impressed with the experience. Franz was incredibly helpful, patient, and knowledgeable. He took the time to understand my concerns, provided clear and effective solutions, and followed up to ensure everything was resolved to my satisfaction. It’s rare to find such attentive and genuinely caring customer service these days, but Franz exceeded my expectations. He made the entire process smooth and stress-free. Ion Bottles is lucky to have someone like him on their team! Thank you, Franz, for your outstanding support!