ionbottles.com Reviews | Read Customer Reviews of ionbottles.com

ionbottles.com Reviews | Read Customer Reviews of ionbottles.com

ionbottles.com reviews

676 approved reviews, newest moderated first

briar C.
Jan 9, 2023
Great product and helpful staff
Great product and helpful staff
Response from ionbottles.comJan 10, 2023
Hi Briar. We're so glad to hear from you! Thank you for your kind words. -Nicole P. Customer Care Manager
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Nina B.
Jan 7, 2023
My bottle broke after four days
My bottle broke after four days. They asked me for a video of the problem which I attempted but I had some difficulty getting it to work. They offered no other solution such as returning it for a new one. I spent over a hundred dollars on a useless bottle.
Response from ionbottles.comJan 10, 2023
Hi Nina, We're so sorry to hear about the experience you had. We definitely want to make things right for you, and offer a replacement. Please email [email protected] and I will take care of it personally. Andreah L. Customer Care Representative
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Mike
Jan 6, 2023
It helped with walking right away
It helped with walking right away, made me regular with BM'S. I sleep better,and reduced soda intake greatly.I can only handle 3 to 4 small bottles per day( is that enough ?)seems to be, because i urinate too much. I have M.S. and it wears my legs out. I also noticed that little red spots on my arms have disappeared and skin is more hydrated and my vision seems clearer so A+++++ if you ask me every person in the world needs one!!
Response from ionbottles.comJan 10, 2023
Wow Mike! We're blown away by your review, this feedback is amazing and exactly what we set out to hear when we started ionBottles. Keep it up and keep us in mind when if you have any questions. Thank you. Bobby Samai IonBottles - Founder & CEO
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Kimberlyah B.
Dec 29, 2022
This company has quite literally the…
This company has quite literally the WORST CUSTOMER service I've ever received. I've been trying to get the company to fix my order AND the amount they charged which was INCORRECT from the moment I hit order. Apparently basic math is of no concern for Ion Bottles. THEY REFUSE to correct the order or adjust the total. Because of this I wish to return my 279 dollar water bottle order and noW they want to charge me 41 dollar restocking fee, FOR THEIR MISTAKE.
Response from ionbottles.comDec 30, 2022
Hi Kimberlyah, While we never want to see an unhappy ionBottles customer, it's unsure there is much room for us here. When you reached out to us via Instagram, letting us know you received your order and that you really like your bottles. But you didn't know about the Buy One Get One 1/2 Off deal, and that you wanted us to add that discount to your already delivered order. We agreed and sent you a partial refund for one of the bottles. Then you let us know you wanted to purchase 2 additional bottles, so we set up an order and offered you 1/2 off each of those since you already purchased 3 from us before, essentially combining the orders into one large BOGO order. But that was not good enough, you became upset, and threatened our staff which we do not tolerate here. We accept your return and we will follow our company's longstanding return policy. Our goal was to ensure your satisfaction and we failed, for that, I apologize. Thank you for your business. Nicole P. Customer Care Manager
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MR
Dec 14, 2022
Had charger issues, now 100% plus totally resolved.
I am editing this post from 1 to 5 stars. Since my original post I have been contacted by the owner and all issues totally and properly resolved and then some. Thanks ionbottles, I'm pleased for your response. I never would have expected the free bottle, I was just trying to be heard and have my issue addressed in a timely manner. We're good, thx again, greatly appreciated.
Response from ionbottles.comDec 27, 2022
Hi Mike, I want to apologize for the experience you had with our company thus far, we did not live up to your expectations and that's on me. I want to make this right for you. I sent you an email as well as a replacement original bottle, chargers, and a sleeve as a gift. Thank you for allowing us to make it right, we love our product as much as it sounds like you do. So it pains us to see a negative review for our service, luckily this can be improved on and it will be! Thank you, Bobby Samai Founder & CEO
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Jodellefit
Dec 7, 2022
Why Didn’t I buy two?
Excellent product! Easy to use and so portable. I love that it has a handle and the secure bottom that doesn’t allow the bottle to slide around. It’s easy to clean, the battery lift is great, charges quickly, and my only regret is that I didn’t buy two since my 8 year old daughter loves it too! The inhalation option really helped her recently when she had a cold and couldn’t breathe through her nose. It would open her up in minutes.
Response from ionbottles.comDec 27, 2022
Wonderful review, thank you for your kind words and feedback. It truly is an amazing product, so we're really excited to see it used and achieve the benefits and results you and your daughter have seen. Thank you, -Nicole P. Customer Care Manager
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chris B.
Nov 27, 2022
Sold a used non-working ion pitcher not what was advertised and my refund was refused. I have pictures to prove it.
0 stars was my intent but It doesn't allow me to leave it. I purchased the ion bottle pitcher from a Facebook advertisement. Upon receiving the package the box was very damaged. I removed the plastic the box wss very damaged and had appearances of being used. Some of the paint was peeling where the box had been reused several times. Then I removed the pitcher from the woren foam and its clear this was a display item or used for demonstration. Markings on the metal sides, rubber at the bottom was worn, tan stain inside the pitcher. Cable had scratches. I immediately sent a email and call their office. No one had responded. So i contacted my credit card company. Then they responded after I informed them I was going to report them. My first response from Andreah L.. She claim she could not find my order each time I sent her the same information. I even sent pictures. Delays after delays and excuses. My second contact Nicole P. just as worse.
Response from ionbottles.comNov 27, 2022
Hi Chris, I'm so sorry to hear of the poor experience you received with our products and our company. That is absolutely out of the norm and something we will investigate and improve upon. I reviewed the conversations that took place between you and our staff, some of the words and statements you made were outright hostile and very rude, actions that we do not tolerate at my company. At my request I asked our manager Nicole to email you a return label, once we receive our product back we will gladly refund your purchase. Regards, Bobby S. IonBottles CEO
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George
Nov 21, 2022
These bottles are great but
These bottles are great! Ordered two and now my friends want one. You can taste the difference. I would have given four stars but one of the bottles just stopped working. The light turns blue temporarily but nothing happens. Sent customer service an email today. Hopefully I’ll hear back.
Response from ionbottles.comNov 24, 2022
Hi George, Thank you for reaching out and allowing us to make it right for you. We appreciate your business, enjoy the benefits H2 offers! -Nicole P. Customer Care Manager
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