ionbottles.comReviews of ionbottles.com

Had an issue and was able to geta replacement pretty quick. The product is great and the company responsive. I am a happy customer

Customer service is important to me and I feel there is far to little of it today. This company is an example of GREAT customer service, however. I received the Ion Pro bottle recently. It had a defective seal that leaked water into the base unit upon first use. I emailed the company with the issue. A couple of communications back and forth and I had a new Pro bottle being shipped to me right away! Thank you!

Amazing customer service. Love everything about this product. Will definitely do business here again.

I ordered my first ever bottle, used it daily for two months without issues. I did notice shipping took awhile, but after contacting the company I learned they were a small company and working to stay caught up. Recently, I dropped my bottle and accidentally broke the glass. I contacted customer service to see if they would sell me a new glass, they were responsive and ultimately, replaced my entire bottle for free. There are a lot of complaints on here, I just have to say it's nice to actually talk to a real person in the US and know you're working with a small, local company. Thank you and I definitely recommend.

Sherwin T. was amazing to work with when we had a mechanical failure of our Ion bottle. Thanks again for such a wonderful customer service experience!!

So far so good. Product itself seems solid, although the base does seem to leak a bit of water. Also, more clear instructions would be nice. For example, it wasn't super clear initially that the power button side is on bottom instead of top. I would also write the warning on opening the bases after each refill in small print on the bottle somewhere instead of on a separate instructions doc.

Sherwin was wonderful. He was understanding, attentive, and professional! Not to mention the quick response time. Thank you!

Had a charging problem and customer service put me through the wringer. They don’t respond to emails but do seem to respond to their online contact form. After going back and forth with them for over 3 months they finally shipped a replacement bottle. It charges as designed. Can’t recommend them due to slow and spotty customer service. As far as if the hydrogen water actually helps me, I can’t tell a difference. It might and it might not.