INYO PoolsReviews of inyopools.com

They do not back up their warranty and blow you off. I do not recommend shopping here. So inyo pool wants more information. Here you go this is the email I sent to you guys. It’s been well over a month. Nobody’s replied. I’ve called in multiple times. I just decided to write you guys off like you wrote me off. Hello, I purchased this beautiful liner from your company in April of last year. Over time, I began to notice the water level gradually going down. At first, I assumed it was just due to heat and evaporation, but even during the colder months, the water continued to drop. To investigate further, I recently drained the pool to check beneath the liner—something I was reluctant to do, as refilling it is quite expensive. Upon inspection, I suspect there may be an issue with the liner itself. I’m hoping this situation falls under the warranty coverage. I’ve attached some photos for your review. Thank you for your time, and I look forward to your response. Best regards, I sent this email twice to two different representatives even asked to provide me shipping address so they can figure out why the liner is leaking after several emails and phone calls. I’ve decided that this is not the place to do business ever again. Inyo Pool Products Support - Ticket #908647 Customer service rep is Michel A.

I purchased a pool pump and was wrong one. Ordered and paid for another one and received a return merch number. We sent the motor at our expense which is fair and told would get refund. After email almost a month ago that refund credit is in process we never received our credit. I e mailed and they responded that isolated problem and will process refund. Still no refund. Contacted again yesterday and now NOT EVEN a response

Update: They reconsidered and we came to an agreement. They agreed to take back what I purchased if I bought an entire system. So it cost me alot more (over triple), but at least I am not stuck with parts I can't use. Now I just have to wait for the refund. I asked questions before purchasing. An email I received stated "They are designed to fit and perform exactly like the original parts." when referring to a Pureline non-OEM PCB for my salt system. The product page for the item I purchased states "Our PC Board is a compatible replacement for your original Hayward Goldline Aquarite PC board." I installed the parts only to find out they were not compatible with my existing salt cell that the original Hayward had no problem with. Inyo Pools said they could not take the parts back because they had been installed. Their solution was to sell me a new salt sell for over $420 in addition to the $282 I already spent on parts they told me would work. I feel this was deliberate deception on the part of Inyo Pools. They never asked me what kind of salt cell was in my system and never warned me that some salt cells wouldn't work. And they certainly never told me they would not accept returns for wrong products. They could have taken them back and sold them as an open box item and made a lifelong customer out of me. I would have even considered paying a restocking fee. Instead they created a very unhappy customers who feels swindled!

I have bought from and referred people to Inyo for years, since before they used Inyo. And now I have been waiting patiently for a refund for a item they received 5/21/24. I have talked to them, Megan, she acknowledged the amount (over $500) and said it would be fixed within a week. That was over a month ago. It's time for legal action. No more recommendations for you and no more business. Too bad I could use a pump, but not from you.

Ordered a motor. Installed motor. Motor burned up withing an hour. Sent picture of motor. No bar codes, no paper work. No reply from inyopools. Made in China. Noticed it contained carcinogens and not allowed for sale in California. Warrantee no good, Don't buy this motor. Don't expect a warrantee return. Don't use this company.

Purchased a product shortly after 1pm on a Thursday. Selected expedited overnight shipping. Received an email stating that product would not ship until Friday and received Monday. Called customer service and canceled order. Later that night received email stating product would arrive on Friday. Contacted company. They sent RMA instructions but want me to pay shipping cost. Beware.

VERY POOR WARRANTY . PURCHASED A MOTOR FOR POOL SWEEPER WORKED FOR A COUPLE OF DAY FINE , THEN QUIT . CALL TO FIND OUT HOW TO RETURN FOR REPLACEMENT . TOLD ME TO SEND PICTURES AND THEY WOULD DECIDE WHAT WAS NEXT.PURCHASED MAY 7 , OUIT WORKING MAY 13 , I UNDERSTAND THINGS CAN BE DEFECTIVE. SIMPLEY GIVE ME A RMA NUMBER , I WILL SEND IT BACK FOR REPLACEMENT, NOT PICTURES OF THE PART. SEEMS THAT THE WARRANTY DOES NOT COVER DEFECTIVE PARTS . I DONT KNOW WHAT YOU GAIN LOOKING AT PICTURE. DONT THINK I WOULD PURCHASE FROM INYOPOOL AGAIN . UPDATE 5/23/2024 INYO POOLS HAS SENT A UPS TAG FOR PICKUP OF DEF MOTOR . THIS IS ALL I WANTED TO RESOLVE THE PROBLEM . I WOULD HAVE BEEN HAPPY TO PAY FOR THE RETURN ALL I WAS ASKING FOR WAS RETURN AUTHORIZATION NUMBER TO RETURN DEF MOTOR . THE MATTER HAS BEEN RESOLVED . THANKS GEORGE

I recently purchased two Pal 64-EGL-80 pool lights from Inyo Pool, but unfortunately, my experience was far from satisfactory. Upon receiving my order, I discovered that instead of the 80-foot cable lights I ordered, I was sent Pal 64-EGL-30 parts. This discrepancy was not only inconvenient but also indicated a lack of attention to detail in packaging and shipping. Upon attempting to use the lights, I encountered further issues. Despite troubleshooting with different controllers and seeking assistance from Pal technical support, it became evident that both lights were defective. In my attempt to resolve the issue, I contacted Inyo Pool for return authorization and a return label. However, the process proved to be another disappointment. Despite the item still being listed as available on their website, I was informed that the part was discontinued, which seemed contradictory. Furthermore, the agent mentioned needing authorization from their warehouse, leading to unnecessary delays in resolving the issue. Overall, my experience with Inyo Pool was extremely disappointing and frustrating. From receiving incorrect products to dealing with defective items and poor customer service, it was undoubtedly the worst online purchasing experience I have encountered. I strongly advise others to steer clear of this shady business to avoid similar issues and frustrations.