Kara
Not customer oriented
I booked a trip with Invited home via Homeaway. Homeaway Corporate told me I would receive a refund for my deposit since my cancellation was I 5 months in advance of the travel dates. Invited Home refused to refund my deposit. They are not customer oriented and are difficult to engage in solution based discussion. I would not recommend them or use them again to travel.
Response from InvitedHomeFeb 16, 2017
Hi Kara, I'm very sorry to hear you are dissatisfied, that is not the impression we aim to leave. Because our cancellation policy requires an acceptance by our guests in order to confirm the booking we are unable to provide a refund at this time. As discussed, we will continue to advertise the home for the dates mentioned in attempt to rebook with another guest enabling an issue of your refund. We apologize for any inconvenience.Thank you, Meg




