InvictaStoresReviews of invictastores.com

Product is amazing and options are also phenomenal. Unfortunately, there’s no information on wait times or how long it takes to process or receive the product until it’s in transition. Some of my items I received within 2 to 3 weeks others took almost 2 months.

Dear Invicta Customer Service, I am writing to express my frustration regarding my order, which has taken an unreasonably long time to arrive. This is my first time purchasing from Invicta, and unfortunately, the experience has been very disappointing. At this point, I have received little to no information about the status of my order, and I am becoming increasingly concerned. I would appreciate a clear explanation of what is happening with my shipment and when I can realistically expect to receive it. Additionally, I have attempted to contact your customer service department by phone several times without success. The phone system makes it extremely difficult to reach a representative, leaving customers without answers or support. If my order cannot be delivered promptly, I would prefer to receive a full refund rather than continue waiting without any certainty. As a customer, I believe it is reasonable to expect timely communication and reliable service. Please provide an update on my order as soon as possible. I look forward to your response and a satisfactory resolution. Sincerely, Alexis Galvez

Their customer service is terrible. I ordered two watches and they can’t even process the order in a reasonable amount of time. You can’t talk to anyone and when you do they don’t have any information on when they will even be processed. If you’re in any type of hurry don’t order from them.

I have been trying to get in touch with Invicta Stores for weeks. They have NEVER responded to their support email address and their phone line says "Orders are taking longer than expected" in REPEAT when you call. They never answer but you can listen to that for 1/2 or more. They are fast as hell taking your money but will never ship the item or respond. Now I have to fight the credit care to reverse the charges BECAUSE of the AMOUNT OF TIME since purchase. I'm disgusted with this company. I'd rather deal with a business that respects their customer. Maybe a class action lawsuit against them will fix it?

Not sure if this company got new owners or what, but man has the shipping and customer service gone downhill. I used to order watches and get them within the next week. My last 2 orders, one placed dec 27th with multiple email inquiries, did not get responded to until FEBURARY 5th. This current one, placed May 18th, is still "in process" and its june 5th. I like the watches, but this shipping and customer service is ATROCIOUS. But feel free to order a watch now if you want it in time for Christmas.

The items were just as advertised and were packaged with care. They arrived sooner than I expected and that was a plus. I estimate I will get a lot of wear out of them as long as I take good care of them.

Recibi la orden #1012228080

Almost a month ago I ordered four watchers from Invicta, I received two of the watches, the other two never arrived, I emailed them as well as called them, to no avail, I have been given excuses by people who do not seem to know what to say. only that I will have to wait until some undisclosed time. they do not seem to be concerned with getting my purchases to me. Also I had received a watch that was far too big a week prior, I contacted Invicta who sent Me a return label, We returned the watch but Inivicta does not seem to be concerned with refunding my money. It took them seconds to take my money, but haven't refunded my money in nearly a month, also refusing to give me a time frame, or better yet, my money or purchases.