Sherri G.
Too many apologies
I signed up for the monthly subscription early Jan 2025 I received my first crate mid Feb 2025, it was nice I liked the items received. Mid Feb 2025, I purchased gold at the "Add On" sale, to be delivered along with my March Crate. March 1, I was not charged the monthly crate subscription, I emailed this company. I received an apology, I was givin the option to receive the "Add On" mid April along with April Crate OR be charged for my March 2025 Crate and receive both mid March. I chose the later. I received the March Crate and NO "Add On". I emailed, I received an apology and that the "Add On" would be placed in the mail the next day(Friday). Nothing was sent. I emailed, I received an apology, and the "Add On" would be mailed "sometime this week". I requested a refund of the "Add On" and to cancel future subscriptions. Not sure where the issues lay but treatment of customers is substandard.