LAYO N T.
Bamboo customer service is absolutely disappointing and rubbish.
Their customer service is absolutely disappointing. For the past two weeks, I have been contacting them to report that all my investments on their platform have disappeared and are showing a zero balance. I contacted them several times before the recent rush surrounding the Dangote Refinery, but I received no response. Now, with the current rush, I cannot even log into the Bamboo app. Since Sunday, 13 September 2026, up until today, 15 September 2026, nobody from the company has contacted me to explain what has gone wrong or provide any update on my investments. I honestly thought this was a responsible and reliable company, but unfortunately, my experience so far has been the complete opposite. N Ekundayo
Response from BambooSep 20, 2026
Hello there! We're sorry for the experience you had. Kindly note that our Customer Experience team is always readily available to support you. Please contact us via email at [email protected], and we will be happy to help you.