Intrepid Direct Insurance Reviews | Read Customer Reviews of intrepiddirect.com

Intrepid Direct InsuranceReviews of intrepiddirect.com

4.8414 reviews
Insurance
5400 W 110th St, Overland Park, Kansas

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Intrepid Direct Insurance

About Intrepid Direct Insurance

Learn About UsClaimsCustomer PortalIntrepid Direct helps business owners simplify and save on their insurance needs by working directly with us, the insurance provider, saving them up to 20% on their insurance premiums.We're a direct provider of commercial property and casualty insurance. We are the agent, the underwriter, the paper, and the adjuster. By removing the 3rd party, we've made quoting faster, applications easier, claims smoother, and prices lower, putting owners back in control of their business and schedule.Our insurance is A+ rated (A.M. Best), bundled, and guaranteed to meet your requirements. And, we offer uncommon options such as the ability to pay premiums across 12 equal monthly installments with no finance charges and on-demand claims reporting. See how we've redefined and made the insurance experience better at intrepiddirect.com.Direct makes THE difference for your business insurance needs.

Intrepid Direct Insurance (intrepiddirect.com) has 414 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: intrepiddirect.com
Website: intrepiddirect.com
Category: Insurance
Location: Overland Park, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Intrepid Direct Insurance reviews

414 approved reviews, newest moderated first

Rick
Jun 29, 2023
Nick and Tawny were awesome!
Nick and Tawny were awesome!
Response from Intrepid Direct InsuranceJun 30, 2023
Thanks for the 5-star review Rick! We'll be sure to send your sentiments to the team.
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Frank
Jun 26, 2023
extreme responsiveness given a very…
extreme responsiveness given a very tight deadline.
Response from Intrepid Direct InsuranceJun 26, 2023
Thanks for the 5-star review Frank! We know you'll be wowed with our ongoing service in the future. You made the right decision to switch to direct insurance!
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MK
Jun 26, 2023
All Aboard (the) Intrepid!
Tye, Nolan and the team were able to get us the best value for our money and keep us compliant with our customers' insurance requirements. Within hours of signing off on the new policy, I had my claims kit, COIs, and insurance cards in hand. Although I haven't had the need to use these services yet, claims and payments are both done online which is beyond simple and exactly what I was looking for. So far, the quality and service is head and shoulders above most of the other companies I've worked with.
Response from Intrepid Direct InsuranceJun 26, 2023
Thanks for the 5-star review Matt! We'll pass along your kind words to Tye and Nolan. Hopefully you won't need the claims resources but if and when that time comes, we'll be ready to deliver another exceptional experience to you and your company!
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Mark
Jun 21, 2023
Both Laura and April did an excellent…
Both Laura and April did an excellent job of holding my price in line as well as their communication throughout renewal was excellent
Response from Intrepid Direct InsuranceJun 22, 2023
Thanks for the 5-star review Mark! We'll be sure to relay your kind words to Laura and April.
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Midas
Jun 20, 2023
Screwed
Your audits screwed me last year and now you want another one. You are too expense and your reps don't care.
Response from Intrepid Direct InsuranceJun 20, 2023
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience wasn't up to your expectations. We will look into your situation further, and we hope to have the opportunity to serve you better in the future.
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Ty S.
Jun 16, 2023
Quick To Respond
They answer the phone with a real person to talk to and they are quick to respond and get the job done. Premila Borchardt was excellent!
Response from Intrepid Direct InsuranceJun 16, 2023
Thanks for the 5-star review Ty! When we say we're direct, we mean it -- call us and you'll get to talk to a live person directly! We'll be sure to pass along your kind words to Premila.
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JD
Jun 9, 2023
Do it
Intrepid is not only a cost leader, but a a service leader in tHe industry.
Response from Intrepid Direct InsuranceJun 9, 2023
Thanks for the 5-star review JD. It's true, you can have both cost savings and excellent customer service!
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Amos D.
Jun 7, 2023
Amazing experience all around
Amazing experience all around! Lisa and Team have been a pleasure to work with since the beginning. They have been patient and have taken the time to explain everything in detail!
Response from Intrepid Direct InsuranceJun 9, 2023
Thanks for the 5-star review, Amos! We always look to WOW our customers.
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