Intrepid Direct Insurance Reviews | Read Customer Reviews of intrepiddirect.com

Intrepid Direct InsuranceReviews of intrepiddirect.com

4.8414 reviews
Insurance
5400 W 110th St, Overland Park, Kansas

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Intrepid Direct Insurance

About Intrepid Direct Insurance

Learn About UsClaimsCustomer PortalIntrepid Direct helps business owners simplify and save on their insurance needs by working directly with us, the insurance provider, saving them up to 20% on their insurance premiums.We're a direct provider of commercial property and casualty insurance. We are the agent, the underwriter, the paper, and the adjuster. By removing the 3rd party, we've made quoting faster, applications easier, claims smoother, and prices lower, putting owners back in control of their business and schedule.Our insurance is A+ rated (A.M. Best), bundled, and guaranteed to meet your requirements. And, we offer uncommon options such as the ability to pay premiums across 12 equal monthly installments with no finance charges and on-demand claims reporting. See how we've redefined and made the insurance experience better at intrepiddirect.com.Direct makes THE difference for your business insurance needs.

Intrepid Direct Insurance (intrepiddirect.com) has 414 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: intrepiddirect.com
Website: intrepiddirect.com
Category: Insurance
Location: Overland Park, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Intrepid Direct Insurance reviews

414 approved reviews, newest moderated first

Darlene
Apr 15, 2024
Lisa is a great CSR
Lisa is a great CSR! Always polite and knowledgeable. Chad in claims has a firm clasp on the process of navigating the claims process. The only reason I gave a 4 out of 5 rating is because one of the company's policies did not meet my expectations.
Response from Intrepid Direct InsuranceApr 16, 2024
Hi Darlene - We agree that both Lisa and Chad are invaluable members on the team. Thank you for the feedback - it helps us get better. Lisa will reach out to you today. We'd like to hear more about the policy that didn't meet your expectations so we can help. Thanks again.
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Stephanie
Apr 12, 2024
Payment Process
They found a way to make the payments easier and less stressful. Life changer!
Response from Intrepid Direct InsuranceApr 15, 2024
We love hearing we are making life better for business! Thanks Stephanie!
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Jair
Apr 12, 2024
New Customer Satisfied
Everyone was prompt, knowledgeable and professional
Response from Intrepid Direct InsuranceApr 15, 2024
Thanks Jair, you can count on us!
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Maleque
Apr 12, 2024
It was great experience to work with…
It was great experience to work with Mr. Eric, and page. They did the outstanding job to explain to me all those details. I’m really happy for their service and courtesy and manner.
Response from Intrepid Direct InsuranceApr 12, 2024
Thank you! Eric and Page are quite the team, and we will pass on your nice feedback. Welcome to Intrepid!
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Raphick
Apr 11, 2024
Agent was very thorough and…
Agent was very thorough and knowledgeable
Response from Intrepid Direct InsuranceApr 12, 2024
Glad to hear our specialty approach was a win for you Raphick! Thank you for the 5 star rating!
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Rick Van D.
Apr 3, 2024
Worked with Nick Dicarlo
Worked with Nick Dicarlo - he was very responsive and knowledgeable. I look forward to working with him.
Response from Intrepid Direct InsuranceApr 4, 2024
Thanks for the 5 star shoutout, Rick! We know Nick will appreciate the compliment. Thanks for making the switch to Intrepid Direct!
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Jeremy
Apr 2, 2024
Great customer service and wonderful…
Great customer service and wonderful pricing.
Response from Intrepid Direct InsuranceApr 3, 2024
We love to hear we're getting it right! Cheers to the start of a great partnership. Thanks Jeremy!
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Jay
Apr 2, 2024
Best follow up and service
Best follow up and service
Response from Intrepid Direct InsuranceApr 2, 2024
Your loyalty over the years is so appreciated Jay! Thank you for trusting us and for the nice words.
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