JF
Great efficiency tool
Great tool to manage the efficiency of our agents in our call centers. It's flexible, customizable and very easy to use. Our representatives simply love it!

Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $170 million in the past 2 years.
Intradiem (intradiem.com) has 7 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Showing 3 reviews with 5 stars · Clear filters
JF
Great tool to manage the efficiency of our agents in our call centers. It's flexible, customizable and very easy to use. Our representatives simply love it!
A
fast easy training info.
Rene G.
Intradiem is an amazing tool. It takes the guess work out of having to find time to deliver training and information to our reps. Lightening the load on the WFM team is another plus. We used it to deliver our compliance training this year. Typically this would take WFM days to get scheduled and within minutes we had all of the reps scheduled and delivery was effortless.