InTown SuitesReviews of intownsuites.com

Synopsis~advise if this is unclear to review readers. MY STAY WAS HORRIBLE in the hundreds of hotels in my life (63yr) So I submitted a REFUND & REIMBURSEMENT REQUEST Property: Intown Suites — Airport Arco Ln N Charleston, SC Guest: John X XXXXXXX Date: Sept1- 14, 2026 Purpose: Formal request for a full refund of the 2-week stay ($1,000) and reimbursement of documented out-of-pocket expenses caused by services not provided and property conditions and misrepresentation from the website offering ‘new’ suites. I pd for a “premium” room. There was anything but a premium (rm 313). Refund — two weeks of lodging $1,000.00 Room cleaning not provided $40.00 Waiting/lockout inconvenience — approximately half a day $50.00 Stained Bed sheets (I pd) $39.00 Defense bug spray + boric acid purchased for cockroach problem $18.00 TOTAL REQUESTED $1,147.00 Basis for request • Repeated & reported motel office promised to be moved (never happened) full of cockroaches/infestation, including the need to purchase my own pest-control products. • Premium-room housekeeping was requested twice but was never provided. I ultimately cleaned the room myself. • 2nd week renewal Management instructed me to return for new keys and said housekeeping would be scheduled. When I returned to the office the next day as instructed, the office was closed till end of the day then my keys no longer worked, and I was locked out for hours in the heat. I repeatedly attempted to reach staff and left 3 messages but received no return call. End of day I was given Only one replacement key even though two adults were occupying the room. No effort: • Common areas and portions of the property were visibly dirty and in disrepair, including signage, mats, and other shared areas. • I contacted corporate three times and received no callback. I also contacted the billing department regarding the missing services and received no response. • The central issue is not simply dissatisfaction with the property; I paid for a room and advertised services that were not delivered, while management repeatedly failed to respond to reasonable requests for assistance. Requested resolution: Please process the $1,000 lodging refund and reimburse the $147.00 in listed expenses & inconvenience costs, for a total of $1,147.00. Please provide written confirmation of the amount approved and the date payment will be issued. Supporting documentation: Receipts, photographs, prior correspondence, booking & payment records, and other evidence provided upon request.

It's about people making a difference. Bar none, the level of customer service at the InTown Suites in San Antonio TX truly exceptional, from Management to Maid Service to Maintenance! The level of professionalism and customer service Ms. Latonia, the General Manager, Mr. Felipe, the on-site operations, security and maintenance person displays with the attention to their clientele, detail, accuracy and speed with all requests. What a pleasure to have been a guest. Highly recommend!

I am an investigator doing a story on InTown Suites. Let me tell you, this is the worst one by far, and they're all very bad this one is way sub level. There is going to be multiple legal complaints filed in federal court against this Motel and they're coming soon. Buyer beware. The front desk motel manager is a liar. She will make up things about you come up with different policies that don't exist in writing and then she will terminate your lease with no notice. She also likes to come in your room without any kind of notice if you're there or not. This place is extremely illegal. It's very nasty dirty. They have a lot of pot smokers in here so your room and the hallway will constantly smell like pot and they smoke cigarettes in their rooms too. The management here is very racist, liars, threatening, harassing, and so on. I have been threatened with physical threats by the people that stay here for long periods of time . I have reported this multiple times to the front desk management to no avail . Do not come here at any cost.

Upon checking in I was not allowed to get the $139 a week deal that I saw online when I got there I was told that the room I have is a different room when I can clearly look on line and see that it is the same exact room. Being a resident for almost 3 months I think I'm qualified to say this is easily one of the top three worst places I have ever stayed. The staff is nice but the conditions are horrible. This has to be where they get the term roach motel from. Early this morning I woke up to a roach crawling on my arm. Couldn't get back to sleep so I started packing my things I said this is it it just so happened to be my last day thank the universe. I have seen pest control come by at least three times they gave me some sticky traps for the bugs and I looked into this morning they had to be 20 or more roaches in the little sticky trap gross isn't the word. On top of that you cannot get in contact with corporate and when you do it's going to be in an email and they deflect the matter as if they were a soccer goalie. I have stayed at other in towns they were nowhere near this bad they weren't even bad mom was rather good one out of the seven I probably stay InTown suites needs a complete renovation of the way they handle customer matters of several of their motels I have nothing else to say

Smoke, other guest makes too much noise, not able to sleep after the hard day work

I've been traveling nearly two years and have never experienced this! I arrived at 7:03 p.m. after a long day of travelling to Chesapeake, Virginia where I had a nearly one-months reservation at In Town Suites. I was looking forward to retiring in my air conditioned room, taking a bath, eating the fast food I had purchased and vegging out in front of the T. V. To my astonishment, after ringing the bell, I was told they "closed" at 7:00 p.m. First of all, why would a hotel lobby be closed? Especially so early? But even so, they couldn't be flexible for three minutes? I was told I was not allowed in and I would have to make other arrangements to sleep elsewhere. Is it just me? Or does this sound logical to anyone else? I thought I was in the Twilight Zone. Naturally I cancelled my reservation, but was penalized for a nights stay plus fees. A word to the wise should be sufficient.

The cable has been out for more than a week without explanation as to why. None of the staff or even management has an answer to when it will be fixed they all say "I don't know when they'll fix it". They have not given any discount at all and I pay for cable that doesn't work going on two weeks now.

The InTown Suites, located on Baytree Road, has very RACIST and UNPROFESSIONAL management. Peggy, the manager, is rude, racist against white men. I have listened to her totally disrespect guest and threaten to evict them based on a imagined violation. There is drug dealing and prostitution, in which Peggy allows. People are creating loud noises at 2 AM, but these people are not kicked out. I had to pay Peggy, Rod, and housekeeper money and chocolates and when I refused to pay them, I was asked to leave, without me doing any wrong; I am another white that was kicked out without a reason given. I complained about how filthy the sheets are, the floors, and carpet is, and how two pair of white socks were ruined. Peggy acts like she is a dictator and should not be in the position of management. She told me not to let anyone know that I give cash and gifts to her because it is against policy, but she took the money, nonetheless. I have been discriminated against and my civil rights have been violated and I am filing a federal civil rights complaint, 1983, against In Town Suite Corporation. I was threatened on an occasion and propositioned by one of the housekeepers who has four children by four different "men". On two occasions, I was charged $30.00 extra dollars because I was at work at 1PM deadline, but the office does not open until 11AM. There are many bugs and spiders in the rooms, but if you address the matter, they threaten to kick you out without just cause. RUN! RUN! RUN! Because these people: Peggy, Ericka, and Rod violate many, many, civil rights of the residents. If you have experienced similar experiences, call me because our civil rights do matter and we can file a class action suit: Allen Carlton, 229-305-3750.