Van Lines & MovingReviews of internationalvanlines.net

Terrible experience. Had a cross country move booked with this company and they blatantly LIED and told me that they would be able to deliver my items in a truck under 53 feet (I live in a gated community so made it clear before booking with them that this would be a requirement). I passed on other moving companies specifically because I was told that this move could be done and would not require additional delivery shuttles etc. Upon my move day, the movers told me that my point of contact Christian and Danisha Law blatantly lied to me and that the delivery would indeed require a shuttle which means over $500 of extra fees. When I contacted Danisha, she was incredibly rude and dismissive and told me she would contact me a week later. What a joke. How is this acceptable customer service, to blatantly LIE to your customers?! Will post far and wide about what a terrible, unreliable and rude company this is. They will never see another dollar from me!

I have never written a review like this but consumers need to be aware. If you are comfortable having your personal belongings picked up and having zero communication until your truck is within 24-48hrs of delivery, IVL will work for you. This however doesn't work for me and I will never use IVL or recommend it in the future. Once my belongings were picked up, my IVL account manager (Karen) and dispatch point of contact (Carlina) didn't answer one email, phone call or voicemail. 20 days later and still having never heard from them, a driver from a contracted facility called to tell me he'd be the one delivering my things in 1-2 days. On the day of delivery, we were told that unless we have a check for IVL he wouldn't deliver our things. This is the only time IVL customer service called me, on request of the driver. My move was >$10K and they didn't care about me. They won't care about you either.

****WARNING**** Look up The American Movers by entering International Van Lines in the search field of Trustpilot and you will clearly see that it's the same company IVL because IVL tried to cover their unethical business practices by switching their names in the original post from IVL to "The American Movers." They will be the first two results: IVL and The American Movers. Pay attention to the URL. This was my original post on Jul 26, 2023 for IVL below. Anyone can click on the 2nd link after typing in International Van Lines to conclude it's the same organization to read their attempt to conceal their horrible ratings from past reviews. These alleged stellar new reviews are highly questionable and suspicious in my opinion if you read their original reviews they tried to conceal. IVL, you guys are truly scumbags!!! Why not focus on ethical business practices by not screwing your customers or potential customers instead of concealing your true identity? What a novel concept. How do you guys sleep at nights screwing your potential customers to more importantly paid customers from the past? They're shady at best. They will take your money and run. Luckily, I did not get scammed. I've read the trust pilot reviews after receiving a quote. They have a 'churn and burn' philosophy. Thank you past Trustpilot reviewers. You did a good service for honest people. IVL, I hope you get your act together. Otherwise, your business is the only one that will be Churning and Burning.