Van Lines & MovingReviews of internationalvanlines.net

after giving me a quote that was 2x other offers and trying to bad mouth the competition, was hung up on in the middle of trying to respond. i know it's just the tip of the funnel, but impressions matter

NEVER USE THIS COMPANY. I will try to make it short... but it is hard. 1. Moving date. We knew we'd move in July and wanted all our furniture and goods to be there by July 1st when we could have a team of people receiving the goods and we could enjoy some holidays after a hard time with the moving news and two teenagers. I contact them on January 11th. Their commercial guy, Nico is really nice and responsive and offers me to pick up in May, saying it is then sure we get the goods on time. 2. Estimation of containers. They never come home but send you a file to fill it up and estimate the number of containers. They are the expert. I fill it in and it includes a motorcycle since the beginning. He estimates one container and work on this. You get the bills really soon, in invoicing they are pretty good... 3. Pick up date. After some delays (and me asking constantly to my non-existing-never-answering moving coordinator, Lisa) we arrange it for May 15th. Then comes the epic part. I pay all invoices (NOT CHEAP) , and the insurance. I go through all the info about the picking day and prepare my whole house with all the furniture and items to go ready and some labels about the destination room to make it easier to deliver. When they come (NY Movers, hired by Intl Van Lines) for the pick-up they pack things in a total chaos, I tried to manage to label every box with the destination room to make it easier to unpack and place in Barcelona, but somehow, they were rushing and even forgot pieces of furniture that I had to put together. The clothes they mixed up with kitchen supplies, and fill every box to the top with folded leather bags. They don’t make any inventory, rush from one room to another and just write “Clothes” “Shoes” or “misc” in every box. Additionally, plates, glasses and cups broken. Furniture was damaged, boxes were broken, clothes in terrible shape. I have a claim going on with the insurance but it’s not only money, is the stress and the terrible, TERRIBLE service given. They spend 11 hours at home and complain bc now with the motorcycle they should ask for a second container. The motorcycle was planned since the very beginning. When they finish and ask me to fill in the survey, I didn’t dare to complain bc was just me at home and three men looking at me while I was filling it in. They were rude and complaining about how many boxes I had. Among other issues they were drinking all of my beer cans (I bought them food and offered water and soda, not beer) and left the house full of empty bottles. ABSOLUTELY 4. SHIPMENT AND DELIVERY The Vessel didn’t ship for some weeks, I never received any information unless I sent a lot of emails to Julie, or Lisa and usually they only answered back if Jason (the general manager looks like) was in CC. Finally, the ship arrived in Barcelona on July 14th I think, and at my home a week later. I had started all this in January to make sure we could have some holidays but not, we had to stay unpacking what was supposed to be done earlier by other people helping us. Additionally my son says he misses a wallet with $70 ... which is peanuts compared to all but you'll understand why I am stating it here later on. As I said, furniture were broken and the VERY PROFESSIONAL COMPANY workers that received the goods and delivered at home (TG they were so good!), WILL MOVE , were absolutely astonished of how bad it was everything packed and were the ones encouraging me to take all these pics. 5. CLAIMS Of course I have claimed to the insurance, lots of paperwork and still no answer. But what no one will give me back is the peace of mind, the holidays and the relax I should have gotten using a professional company. I sent an email as well to the owner, founder or both, Joshua Owens (find it in Linkedin), and got an email from... Jason, the guy who at the end is the one to blame. I have been in business for a lot of years and so my husbands, in positions and companies much more relevants than this one but... the answer I get is that Josh is on holidays with no access to internet and the company has forwarded my email to the GM. Well... if we are in charge of a company as we are and have been, believe me WE TAKE THE COMPANY SERIOUSLY and read through, find out why things don't work as they should and fix it. The last but maybe more ridiculous answer comes from Jason, the GM... proposing I get back the $70 from my son... I am now studying to go further legally, in the meanwhile trying to stop anyone else using this shameful company. 6. FREIGHT SHIPMENT. I had to do a second shipment, freight of just 7 boxes of clothes. Again, same guys to pick up, again 14 days late and again aweful packaging, lots of clothes to throw... of course I hired this second one in the beginning otherwise I would never have done it. If anyone want to get anymore details please comment it here.

They destroyed most of our boxes and stole our box that had all of our crystal. They said it was said but they won’t do anything.

Very deceitful company. Once you’ve paid them they aren’t interested in you and don’t return your calls. I did two shipments with them - one was supposed to be air freight and it ended up going to Spain with the rest of the journey by road instead of flying straight to Portugal. Also they are CLUELESS about international paperwork. Had it not been for the Portuguese agent we would’ve been in deep trouble with customs. IVL are just agents who contract everything out. My advice- contact at least 7 companies and read TrustPilot. Terrible company- don’t give them your money.

The cost ended up being double what we were quoted when we put down our deposit. they told us that foreign port fees / customs charges would be covered -- only to later reverse this stance, telling us that there were additional unforeseen costs that they won’t cover on their end. A really awful experience that was deceitful and just truly upsetting and disappointing. We feel completely taken advantage of.

Absolute scam of a company. Once they have your money there is no communication. They hire complete derelics (literally not figuratively) with no moving experience to deliver (or more appropriately stated, destroy and damage your furniture). All boxes were severely damaged. There was hardly anything that wasn’t damaged including the new construction we moved into. Do not use this company!!!!

I had a horrible experience with this company, probably the most incompetent and unprofessional service I have ever received. For a move from New York to Mexico, they first sent my shipment to Germany, causing a delay of months (and many thousands of dollars in additional living expenses during the delay). Their local agent in New York did a terrible job with the packing: many items arrived damaged or broken. When my shipment finally arrived at port in Mexico, their local Mexican agent took forever to clear customs and then their delivery truck broke down, causing yet another delay. I reached out to IVL's owner requesting help in resolving my issues, and he never responded. Avoid this awful company at all costs.

IVL provided a terrible moving experience lacking in service, professionalism and basic competence. • They broke a floor lamp by bending the top at an angle • They broke my 65” TV – could have happened at any point during the move, given the lacking competency, but when the mover delivering my belongings at my new house was unloading, he leaned the 65” TV on its short end against a pole at an angle, which caused visible bowing, so if the TV wasn’t already broken from earlier in the move, this would do it • They didn’t even start shipping my belongings from California to New Orleans until a full two weeks after they picked everything up. For those two weeks it just sat in a warehouse in California going nowhere. • During the process, it took numerous emails, phone calls and voice mails to get any sort of response (days would go by with no answer to my requests for status updates). Once my belongings were finally en route they notified me and had the gall to give me attitude when I asked for a location update after my belongings had finally been on the road for a few days • The packers in California did a subpar job, I’ve used packers for four moves so far, and these folks’ work was abysmal. They also left a full closet worth of items untouched. I should have checked every closet before they left, but honestly at that point I hadn’t realized how deeply incompetent the IVL folks were from top to bottom and it just didn’t cross my mind that professional packers could overlook an entire closet • The delivery folks showed no concern for any of the items I was paying close to $10K for safe delivery. The TV, as noted above, of course, but also many boxes marked “fragile” or “this side up” that they would just haphazardly drop with no attention to what they were doing • I was quoted a price around $5K when I first went through the items list with the sales person. When I finalized the list, I asked one of the reps if I needed to include thinks like “mixing bowls” and “kitchenaid mixer” – the first sales person I spoke with did not indicate I needed to include the usual household bricabrac like that. I added a bunch of these smaller items that one would assume are present in a number of kitchens, etc. The new price quoted was over $8K and by that point in the process it was too late to engage another company • When I spoke with the sales person originally, she said the delivery window is 1-3 weeks and when I was surprised by the 3 weeks, she heavily emphasized that 1 week was much more likely (I acknowledge she didn’t guarantee, but she forecast extreme confidence that it would be closer to 1 week). In the end, they didn’t even deliver my items within 3 weeks of the pick up. Very nearly every part of this transaction was incredibly difficult and costly. The IVL actions (or lack of action in some cases) have been so deficient in basic competency and ability it has almost felt malicious because I find it hard to believe so many people can be so bad at their jobs at so many levels. Strongly recommend literally any other moving company.