Ericka P.
Terrible Customer Service
Apparently, I'm not the only customer who's had this happen. You have similar reviews like this on the BBB website. Very disappointing! A ruined father's day. I am a very disappointed first and last time customer. I decided to surprise my husband with a custom shirt for Father's Day. We have 5 kids which all got reflected on this very cute shirt. I went through selections and anxiously placed my order. I waited for the shirt to be delivered and recieved it yesterday. I decided to open the shirt before giving it to him for Father's Day when I realized it was a size Small. I immediately emailed them. I did selected XL during the order process but the selection must have changed somewhere along the process. I got an email back stating they would NOT be able to exchange the shirt for the XL because I clicked S on their end. They offered "as a one time courtesy" to allow me to do ANOTHER order for 80% off. The shirt us upwards of $50 after taxes and shipping. With 5 kids I won't be placing another order for another shirt. To top this off I showed him the shirt after receiving the email and discovered the neck stitching is coming untethered so even IF he could fit it, it would end up with a hole. This is very bad customer service. I'm very disappointed and truly sad to have NO gift for Father's Day and no ability to purchase another one since this was already so pricey.
Response from Interest PodJun 18, 2024
Despite the initial response, we will send you a replacement shirt in the correct XL size at no additional cost. Please provide us with your order details by emailing us at [email protected], and we will expedite the process to ensure you receive the new shirt as soon as possible Thanks!!



