ICG Makes Home Loans EasyIntercontinental Capital Group is a New York based mortgage company, with branches across the United States.Intercontinental Capital Group was founded and is ran with the belief that home financing can and should be a simple and straightforward process.Intercontinental Capital Group pairs every applicant with a mortgage specialist who is licensed to do business in the client's state, providing a focus that allows our loan experts to educate our clients on the housing market in their specific area.In addition to the personal service of a licensed loan expert Intercontinental Capital Group also utilizes the latest technological advancements to allow clients to move through the loan process at their own pace. Every loan applicant has the ability to log into an Electronic Loan Center to monitor the progress of their application, receive and sign electronic disclosures, and upload requested documentation.With thousands of happy clients nationwide, Intercontinental Capital Group is your go-to home finance and refinance center. NMLS # 60134
Intercontinental Capital Group (intercontinentalcapital.com) has 124 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
intercontinentalcapital.com
Website
intercontinentalcapital.com
Category
Investments & Wealth
Location
Jericho, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 22% of reviews.
Latest
Most recent review: September 2022.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Casey Corn was great to work with during the entire refinance process. He provided me with weekly updates on the status of the process. Casey was professional and was knowledgeable in all areas of the process. I’ll be recommending Casey if any friends or family need to refinance.
EL
Ella
We just completed a refinance with Drew…
We just completed a refinance with Drew Stancill, at Intercontinental Capital Group, and we couldn’t be happier with our experience with him. This was our second transaction with him and he was as wonderful and helpful with this one as with our initial purchase of our home. Highly recommend working with Drew and ICG for your mortgage needs if you want a reliable, knowledgeable and easy experience.
BS
Brian Scott C.
AVOID! Bait & Switch that Cost me Nearly $1000
Avoid working with this company, I implore you. Downright lies, questionable practices, poor service, 5 months wasted and $1000 LOST, and we couldn’t even close the deal.
FHA Streamline Refinance is one of the easiest types of loans to do. Five months into working with this company and it’s now clear to me that all they do is a bait and switch. Like many others, last October, I received a marketing mail piece promising an amazing rate and no cash to close. I got a quote from this company and to others to cover my bases. ICG said that they could offer a deal significantly lower than the other two, but for some reason they weren’t able to show me that deal on an official loan estimate, they claimed there was some issue with their software. That should have been my first red flag, but I decided to move forward with them anyway, eager to take advantage of this “awesome” deal.
Almost immediately the deal changed, they said the interest rate would actually be a little bit higher and I would need to pay $500 cash to close. Even so, this was still a better deal than the other two companies I got a quote from, including my existing mortgage servicer. Then began a multi month process of them saying they were working on it while I had to constantly ask for status updates. They always said it would just be a week or 2 but 2 weeks turned into 5 months. The deal changed 2 or 3 more times as the cash to close kept getting higher and higher. They hit my credit and my parents credit (they were co-signers) at least twice each. We were all asked to e-sign paperwork at least 6 different times. The loan officer quit and I got reassigned during this period.... still had to constantly call them and ask what was going on.
In the 5 months waiting I’ve lost 10% of my refunded upfront PMI on my original loan which is over $600 and spent several hundred dollars on mortgage payment late fees... they told me multiple times to wait and not make my mortgage payment because we were going to try and close before end of month. All together I’ve lost just under $1000.
Then they tell me there’s nothing they can do and my cash to close will be over $2000. I say forget it, and then they say oh wait we made some changes and now we are ready to close and it will be $567 cash to close. I see a great and they put together the closing documents and send a mobile notary for me to sign at closing. But the closing documents say that I need to pay over $2000 cash to close. This is 7 o’clock at night, but I call my loan officer and he says that’s incorrect but I should go ahead and SIGN THE DOCUMENTS ANYWAY. I am of course uncomfortable about this, but the officer sends me an email with written documentation that although I am signing the closing documents as is, the actual cash to close will only be $567 as discussed.
The next business day, I have to call them again to figure out what’s going on, and after waiting a while, they say oops they made a mistake and actually the cash to close will be over $2000. So I feel like I have been completely taken as a fool at this point, and I informed them that I want to cancel the loan. But then, magically, I get an email from a supervisor saying he wants to make this deal work. So I tell them if they can honor the deal that we discussed by email with $567 cash to close, then we can close it, and he says we’ll make it work. Two more weeks go by, of me continually asking them for status updates, and then the loan officer tells me that the best they can do now is over $3000 cash to close, even more than the closing documents I already signed!
I am a small business owner, so I take negative reviews very seriously, and I only leave a negative review for a business when I feel like it is imperative that I warn future customers of that business. This company has lied to me, wasted months of my time, and cost me nearly $1000. Please please choose another financing company for your FHA Streamline Refinance.
LA
Lauri
Best experience for refinance / home equity.
We've purchased several homes over the last 20 years, and this has been the best experience in terms of honest communication, promptness, integrity, and knowledge. We highly recommend Fellowship Home Loans.
EO
Eddie Ong So H.
My journey in buying my first home.
My journey begins when I received an email from John Mullin. All I did was to TRUST John and his group to make it possible. And it did. From an email to closing, questions after questions they patiently help me get through every little details. And I am recommending your company to my friends..
EL
Elizabeth L.
Excellent service
They went above and beyond to help fix some credit discrepancies . Always returned answers to questions in a timely manner, I am a busy wife,Grammy and nurse ,so this was really appreciated !!
YO
Yvette O.
Process was transparent and pleasant.
Mr Robert Tollin was very easy to work with, he was courteous and kind, explained the process thoroughly. I was never afraid to go forward as I was with another company.
RY
Ron Y.
Great experience
Professional and courteous, with a positive attitude