Intercontinental Capital GroupReviews of intercontinentalcapital.com

Had a consultation with an employee who made a crass joke and said he lied to the company to get a free vacation by saying he had COVID. Not impressed and did not move forward, we went with another company.

HIGHLY UNORGANIZED COMPANY. I HAD OVER 8 DIFFERENT LOAN PROCESSORS WORKING ON ONE FILE & THEY ALWAYS LOSE YOUR DOCUMENTS OR PERSONAL INFO. NOT SURE HOW THEY ARE IN BUSINESS.

If you ever email them and ask to be taken off their email list, be prepared for snarky responses and ridiculous emails attempting to clutter your inbox even further. There is over 30 emails sitting in my inbox from this company when I sent a simple inquiry. After asking to be removed from their mailing list, I received responses such as "You emailed us. You take us off your mailing list. Thank you.". This is how they treat potential customers?!

My experience has been horrible, they have promised me numerous times that they are close to closing then they forgot something. Now they have quit communicating with me. Please dont use them, you will be disappointed.

ICG solicited us for a refinance in February. We reached out to the company and worked with Jared to move forward. Originally Jared was very responsive and helpful. He told me I was approved and everything was going fine. We were assured multiple times that everything should be wrapped up the next week… then there were unforeseen delays. Jared and his colleague Anthony strung us along week after week for over three months. This lasted until the beginning of July. They charged me $600 for an inspection they coordinated that turned out to be inadequate. So, they wanted to redo the inspection to the tune of $1400. We refused to pay for another inspection and we escalated to Jared and Anthony’s manager Phillip Malakauskas who said ICG would pay for the second inspection. Phillip Malakauskas told me if I decided to back out of the refinance process ICG would refund me for the $600 original inspection. Again, after stringing us along again and again, they never arranged a second inspection and in the end Phillip Malakauskas refused to refund the $600 original inspection. The process ended on a very bad note. We worked with another company that waived the inspection and closed our refinance in less than one month. Do not work with ICG.

This has to be the worst mortage company ever. If I could give them a -5, I would. They are full of promises, but could not deliver on any of them. I was just days away from closing with Rocket Mortage, but ICG came in with all of these assurances on lower rates, longer terms, etc. I started the process back in November 2020 and here we are today (May 2021) and I still have not closed. I have been through a half dozen processors and waiting for months on an appraisal that was not even needed on day one. Do not use this company! They or just pathetic or a scam.

AWFUL. I wonder who is falsifying their reviews here. I left one elsewhere a month ago after 2 months of horrendous service by a rep who kept asking for the same things, then promised he had it all, then asked for something else, and then something else. I am a high net worth individual, have been in my house 21 years, it is a ton of equity, I have never missed a payment in 33 years, and have excellent credit and have never had a problem refinancing. Then the agent quit and never returned emails or calls. After that review I was contacted by Erik S. at ICG who promised me it was a fluke, a bad agent, etc. and he would take care of it, etc. Then a new person started making demands that made no sense. I got a request for a P&L for an S corporation I own, even though I am NOT an employee. Our CPA went apoplectic. Never--not once--have I needed a P&L. Then Erik S promised he would look into it (never heard back) then I emailed him and he promised he would get right back. He didn't. Then he promised pinky swear!) he would call any time yesterday I wanted. I told him any time late morning works. He never called. STAY AWAY FROM THESE CROOKS.

Avoid working with this company, I implore you. Downright lies, questionable practices, poor service, 5 months wasted and $1000 LOST, and we couldn’t even close the deal. FHA Streamline Refinance is one of the easiest types of loans to do. Five months into working with this company and it’s now clear to me that all they do is a bait and switch. Like many others, last October, I received a marketing mail piece promising an amazing rate and no cash to close. I got a quote from this company and to others to cover my bases. ICG said that they could offer a deal significantly lower than the other two, but for some reason they weren’t able to show me that deal on an official loan estimate, they claimed there was some issue with their software. That should have been my first red flag, but I decided to move forward with them anyway, eager to take advantage of this “awesome” deal. Almost immediately the deal changed, they said the interest rate would actually be a little bit higher and I would need to pay $500 cash to close. Even so, this was still a better deal than the other two companies I got a quote from, including my existing mortgage servicer. Then began a multi month process of them saying they were working on it while I had to constantly ask for status updates. They always said it would just be a week or 2 but 2 weeks turned into 5 months. The deal changed 2 or 3 more times as the cash to close kept getting higher and higher. They hit my credit and my parents credit (they were co-signers) at least twice each. We were all asked to e-sign paperwork at least 6 different times. The loan officer quit and I got reassigned during this period.... still had to constantly call them and ask what was going on. In the 5 months waiting I’ve lost 10% of my refunded upfront PMI on my original loan which is over $600 and spent several hundred dollars on mortgage payment late fees... they told me multiple times to wait and not make my mortgage payment because we were going to try and close before end of month. All together I’ve lost just under $1000. Then they tell me there’s nothing they can do and my cash to close will be over $2000. I say forget it, and then they say oh wait we made some changes and now we are ready to close and it will be $567 cash to close. I see a great and they put together the closing documents and send a mobile notary for me to sign at closing. But the closing documents say that I need to pay over $2000 cash to close. This is 7 o’clock at night, but I call my loan officer and he says that’s incorrect but I should go ahead and SIGN THE DOCUMENTS ANYWAY. I am of course uncomfortable about this, but the officer sends me an email with written documentation that although I am signing the closing documents as is, the actual cash to close will only be $567 as discussed. The next business day, I have to call them again to figure out what’s going on, and after waiting a while, they say oops they made a mistake and actually the cash to close will be over $2000. So I feel like I have been completely taken as a fool at this point, and I informed them that I want to cancel the loan. But then, magically, I get an email from a supervisor saying he wants to make this deal work. So I tell them if they can honor the deal that we discussed by email with $567 cash to close, then we can close it, and he says we’ll make it work. Two more weeks go by, of me continually asking them for status updates, and then the loan officer tells me that the best they can do now is over $3000 cash to close, even more than the closing documents I already signed! I am a small business owner, so I take negative reviews very seriously, and I only leave a negative review for a business when I feel like it is imperative that I warn future customers of that business. This company has lied to me, wasted months of my time, and cost me nearly $1000. Please please choose another financing company for your FHA Streamline Refinance.