FinReviews of intercom.io

3.5524 reviews
Internet & Software
2nd Street 55, San Francisco, California

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About Fin

Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.

Fin (intercom.io) has 524 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: intercom.io
Website: intercom.io
Category: Internet & Software
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 50% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fin reviews

524 approved reviews, newest moderated first

Patricia
Feb 14, 2021
Good product to upgrade customer…
Good product to upgrade customer experience
Response from FinFeb 17, 2021
Thanks for choosing Intercom to help upgrade your customer experience Patricia :) Kate (Intercom - Customer Engagement)
Homayan
Jan 6, 2021
Grace from sales was super useless…
Grace from sales was super useless multiple days of endless questions. Read the other reviews. Don't pay $5000 a month for a $50 a month solution.
Response from FinJan 13, 2021
Hi Homayan, thank you for leaving us this review. I'm sorry to hear you've found your experience so frustrating. I've reached out to you via Trustpilot so that I can learn more about your situation. Thanks, Kate (Intercom - Customer Engagement)
Ivan S.
Jan 6, 2021
Great Job
Hi guys, I'm using Intercom since 6 Months and I found it very versatile and sophisticated. Thanks for you amazing platform!
Response from FinJan 6, 2021
Thanks for taking the time to review Intercom Ivan, I'm glad you're enjoying it so far! I'll make sure to pass your compliments on to the team :) Kate (Intercom - Customer Engagement)
Nina M.
Jan 4, 2021
very intuitive
very intuitive, never bugs, has some very useful features, and overall just an enjoyable platform to work from! I'm very satisfied
Response from FinJan 6, 2021
Thanks so much for leaving us this review Nina, I'll make sure to pass your positive feedback on to our product team :) Happy new year! Kate (Intercom - Customer Engagement)
Anders Tunold K.
Jan 4, 2021
Transformative tool for any company…
Transformative tool for any company that has or wants to have customers.
Response from FinJan 6, 2021
Thanks for the great review Anders! Happy new year :) Kate (Intercom - Customer Engagement)
Arnaud G.
Jan 4, 2021
Excellent logiciel pour la relation client
Excellent logiciel pour la relation client
Response from FinJan 6, 2021
Merci d'avoir donné votre avis sur Intercom Arnaud. Bonne année! Kate (Intercom - Customer Engagement)
David
Dec 22, 2020
STAY AWAY - Find another providor
Intercom is a company which will move you on to newer and more expensive plans even after you have been with them for 2 years to their benefit and your detriment. Find another provider who is out to protect and for the betterment of their customers. Stay away from Intercom. The bill is many times higher then expected. Support is also very slow to respond. STAY AWAY, there are others out there who have just as good if not better services. Check with ashlie.stewart she was the one who said she would not honor. This was a terrible experience and people need to know this before signing up.
Response from FinJan 6, 2021
Hi David, thank you for leaving us this review. I'm sorry to hear that this has been your experience of Intercom, it's certainly not what we aim for. As our company has grown our pricing has evolved alongside it. While the cost for most customers does reflect the value they see from the product we're aware that there's still work to be done in some cases and are currently working on ways to address this. I've reached out to you via Trustpilot so that I can learn more about your situation, or our team are always at the other end of the messenger if you would like to chat about your options further. Thanks, Kate (Intercom - Customer Engagement)
Nick
Dec 17, 2020
An amazing tool for customer support
An amazing tool for customer support. Everything is in one place! From previous conversations to similar questions, it's the best tool I've used!
Response from FinJan 6, 2021
Thanks for leaving us this review Nick, and happy new year :) Kate (Intercom - Customer Engagement)

FinReviews of intercom.io

About Fin

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FinReviews of intercom.io

Fin reviews

Good product to upgrade customer…

Grace from sales was super useless…

Great Job

very intuitive

Transformative tool for any company…

Excellent logiciel pour la relation client

STAY AWAY - Find another providor

An amazing tool for customer support

About Fin

About these reviews

More in Internet & Software, California

Ionblade

First® | #1 Rated Prenup Platform

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Fin reviews

Good product to upgrade customer…

Grace from sales was super useless…

Great Job

very intuitive

Transformative tool for any company…

Excellent logiciel pour la relation client

STAY AWAY - Find another providor

An amazing tool for customer support