FinReviews of intercom.io

Response from FinJan 28, 2022

Hi Gustaf - I am really sorry to hear that you have had long wait times for support. We aim to reply to all business queries within 2 days and it sounds like this didn't happen for you - I am really sorry as this just isn't good enough. I've let our support team know that we've let you down and I hope next time you need us we'll respond quicker. Thanks, Eabha (Customer Engagement)

Response from FinJan 28, 2022

Hi Marina - thanks for taking the time to leave us a review and letting us know a feature that would help. I can see how this would really help teams using Intercom and have let our product team know! Thanks, Eabha (Customer Engagement)

Response from FinJan 28, 2022

Hi Aniket - thanks for taking the time to leave Intercom a review and letting us know about your experience with support! Thanks, Eabha (Customer Engagement)

Response from FinJan 28, 2022

Hi there, thanks for taking the time to leave Intercom a review! You can edit your email templates which allow you to update the footer - you can read more about that here (https://www.intercom.com/help/en/articles/3280161-customize-the-pre-made-email-templates) Hopefully, this helps! If it doesn't, please reach out via the Messenger to see if there's another solution! Thanks, Eabha (Customer Engagement)

Response from FinJan 28, 2022

Hi Mostafa - thanks for taking the time to leave Intercom a review!

Response from FinJan 13, 2022

Hi Cam - thanks for taking the time to leave Intercom a review. It's great to hear from a daily user for so long! We thank you for your continued loyalty. I hope we can always continue to deliver you value and insights about your customers. Thanks, Eabha (Customer Engagement)

Response from FinJan 13, 2022

Hi Stuart - I'm really sorry to hear about your recent experience and wait times with Intercom - we should have done better here and I do apologize. I did some digging into your account and can see you've been chatting with Leena and have a call arranged with Carlotta tomorrow - I hope this helps get to the root of your question! Please let me know otherwise. Thanks, Eabha (Customer Engagement)

Response from FinJan 13, 2022

Hi Jojo - thanks for taking the time to leave Intercom a review and letting us know what you like and your recommendations! We appreciate it! Thanks, Eabha (Customer Engagement)