interCaribbean AirwaysReviews of intercaribbean.com

Bin schon mit unzähligen Airlines in über 160 Länder geflogen und Inter Caribbean Airlines war mit Abstand die schlechteste Erfahrung. Mit Inter Caribbean Airlines hatte ich total 4 Buchungen und keine Einzige wurde Pünktlich abgewickelt und das bei immer guten Wetterverhältnissen. Flugverspätungen die am gleichen Tag erfolgen, sind für mich kein grosses Problem, natürlich ärgerlich aber immer noch akzeptabel. Werden Flüge aber um Tage verschoben, kann das bei einem enggetacktem Reiseprogramm zu grösseren Problemen führen. Der zweite Flug mit Inter Caribbean Airlines wurde um einen Tag verschoben und ich wurde von Gotogate per Mail informiert mit der Möglichkeit die Umbuchung zu akzeptieren oder zu stornieren. Da ich schon Hotel- und Tourbuchungen hatte, musste ich über Gotogate stornieren und einen neuen Flug mit einer anderen Airline buchen. Beim dritten Flug hat mich die Inter Caribbean Airlines direkt per Mail angeschrieben, zu meinem Vorteil werde die Buchung storniert und auf den nächsten Tag umgebucht. Da habe ich Inter Caribbean Airlines per Mail informiert, dass ich für diesen Tag bereits eine Anschlussflugbuchung mit ihnen hätte und somit diese Umbuchung nicht akzeptieren könnte. Habe dann Inter Caribbean Airlines gebeten die Buchung 3 und 4 zu annullieren und mir einen Refund zu überweisen. Als Antwort wurde mir mitgeteilt, dass ich den Refund über den Flugvermittler Gotogate beantragen müsse. So habe ich mich an Gotogate gewannt und bekam folgende Antwort «ich hätte die Umbuchung selber vorgenommen und daher sei eine Rückerstattung nicht möglich». Ich habe dann Gotogate mehrmals versucht die Sachlage zu erklären «warum sollte ich einen Flug umbuchen, wenn ich dadurch meinen Anschlussflug verpasse und zweitens war dieses Ticket nicht umbuchbar» Gotogate wollte das aber nicht verstehen und hat mich wieder an die Inter Caribbean Airlines verwiesen und so ging das mehrmals hin und her. Jetzt sind über 5 Monate verstrichen und ich habe noch keine Rückerstattung erhalten, das grenzt schon fast an einen Betrug. Inter Caribbean Airlines hat mit ihrem unseriösen Vorgehen mich um über 500 $ US betrogen und Gotogate der Flugbuchungsdienstleister von booking.com hat mir jegliche Hilfeleistung verweigert. Also ich rate den Leuten dringlichst ab, Flüge von Inter Caribbean Airlines zu buchen und auch Gotogate / booking.com für Flugbuchungen zu meiden, besser bei den jeweiligen Airlines direkt buchen, dann habt ihr nur einen Ansprechpartner! I have flown with countless airlines to over 160 countries, and Inter Caribbean Airlines was, by far, the worst experience. I had a total of four bookings with them, and not a single one went according to schedule, even though the weather was fine every time. Minor delays on the day of departure are not a major issue for me, while annoying, they are still acceptable. However, when flights are pushed back by days, it can cause significant problems for a tightly packed travel itinerary. My second flight with Inter Caribbean Airlines was rescheduled by one day. I received an email from Gotogate offering me the choice to either accept the change or cancel. Since I already had hotel and tour reservations, I had to cancel through Gotogate and book a new flight with a different airline. For my third flight, Inter Caribbean Airlines contacted me directly via email, stating as if it were a benefit to me, that my booking had been cancelled and moved to the following day. I replied to inform them that I already had a connecting flight booked with them for that day, so I could not accept the change. I requested that they cancel both the third and fourth bookings and issue a refund. They responded by saying that I would need to request the refund through the travel agency, Gotogate. I reached out to Gotogate, but they claimed that "I had initiated the change myself, and therefore a refund was not possible." I tried to explain the situation to Gotogate several times, pointing out that I would never voluntarily change a flight if it meant missing a connection, and noting that the ticket was non-changeable in the first place, but they refused to listen and kept referring me back to Inter Caribbean Airlines. This back-and-forth continued repeatedly. More than 5 months have now passed, and I still haven’t received a refund, this borders on fraud. Through their unscrupulous practices, Inter Caribbean Airlines has effectively swindled me out of over 500 USD, and Gotogate, the flight booking service provider for Booking.com, has refused to offer any assistance whatsoever.

I fly quite frequently with thwm, as there are few options in the caribbean. They consistently delay or cancel flights. Onboard staff are not customer aware, and honestly, if you want to see ‘how not’ to run an airline, fly with InterCaribbean. Avoid at all costs. Caribbean airlines are much better. Use them instead, wherever possible.

Never fly with this company again. I have booked flights from Tortola to San Juan with InterCaribbean Airways twice in a row, each time allowing myself a four-hour buffer before my international flight to Europe from San Juan. The first time was in August, and the second was just now, in September. On both occasions, I received an email on the same day informing me that my flight had been cancelled. As a result, I missed my international flight and lost approximately $3,000 each time. I had seen the numerous reviews about delays, cancellations, and poor service, but I decided to give the airline a chance and experience it for myself. That was a mistake. I have taken around 20 flights a year for the past 30 years, and I have never experienced anything like this twice within such a short period of time with the same airline. All the locals are telling me now at the airport that is always the same, every single day. Based on my experience, I strongly recommend avoiding InterCaribbean Airways if you have an important connecting flight to catch. Their reliability is simply not good enough, and their handling of cancellations and delays leaves a lot to be desired. Staff at the desk says issues are not due to weather, technical issues or busy, is basically due to staff time tables and schedules. Unbelievable.. Do yourself a favor and consider Cape Air or another more reliable alternative. For me, InterCaribbean has lost my business permanently.

The flight was six and a half hour late and on top of that all my luggage was left behind and it's been 24 hour plus and they can't get my bags to Dominica. The Staff didn't take responsibility for my bags. They keep saying to check with ground handlers but I bought a ticket from Inter Caribbean Airlines and not ground handlers. The ground handlers are saying if there is an available Taxi willing to transport the bags it will be sent to an airport near my home as promised, if there is a Taxi does not make sense. The airline is responsible for getting the bags to its passengers because it was not their fault that the bags were left back.

I would not recommend interCaribbean Airways. I flew from Barbados to Grenada for Spice Mas, and my luggage was lost for over 48 hours. Arriving for Carnival without my clothes and essentials meant I missed out on part of my holiday. What made the experience worse was the poor customer service. There was little communication, no real sense of urgency, and Carnival season was repeatedly used as an excuse. I was given conflicting information by different staff members, and it became clear I wasn’t the only passenger affected—many other people were also waiting for lost luggage. The only person who genuinely tried to help wasn’t even part of the baggage department. Losing luggage can happen, but the lack of communication, organisation and accountability was unacceptable. Based on my experience, I would not fly with or recommend interCaribbean Airways again.

This was by far the worst airline experience I’ve ever had. Intercaribbean airways. I will never fly with this airline again, and I would never recommend it to anyone. I traveled from Turks and Caicos to the Dominican Republic, and two days later I still don’t have my luggage. I’ve had to spend my own money buying clothes and other essentials for my wife, my children, and myself because the airline has failed to return our bags. The most frustrating part is the lack of customer service. The phone number they provided is useless—it goes straight to voicemail, and no one ever answers. There is no way to get an update or speak with anyone who can help. Losing luggage is bad enough, but ignoring your customers and providing no communication is completely unacceptable. Save yourself the stress and choose another airline.

This airline are thieves!!! I paid for my full flight to Grenada including 2 checked bags for both my daughter and myself. When arriving in St. Vincent this airline robbed me for $341 cad dollars in baggage fees. Fly at your own risk!! After her mistake at the checkin desk all they could say was sorry for the inconvenience. When I asked for the servers name she denied me her name and told me it wasn't her fault. They were so quick to take my money but now it will take weeks to get back. Don't fly with this airline they are garbage!!!!

Fly with them at your own risk. I have zero faith in Inter-Caribbean Airways. After my 2nd experience, I have no confidence in InterCaribbean Airways. Their policies are poorly designed, their customer service is consistently disappointing, and the overall experience falls far below what passengers should expect for paying their hard earned money. The airline needs to take a serious look at its operations and customer service standards. At some point, the business model must take into consideration customers experience and satisfaction. Until significant improvements are made, I would not recommend this airline for timely and reliable travel.