interCaribbean AirwaysReviews of intercaribbean.com

One hour early to flight from eis to sju. No one at counter…they show up about 25 minutes later to tell me check in it is closed and i have to rebook (plane still on tarmac and didnt leave for another 40 minutes later) have lived here for 26 years and this never has happened, worst customer service

want to raise a serious complaint about my experience with InterCaribbean Airways regarding a travel credit. I originally paid $408.53 for a ticket. Shortly after, I was given a credit of $258 following deductions. When I tried to rebook a one-way ticket from San Juan to Tortola, the fare shown was only $157. Instead of applying my credit properly, InterCaribbean told me I would need to pay an additional $138 on top of the ticket cost — which makes absolutely no sense. Throughout my emails with customer service, I was given inconsistent explanations: At one point, I was told my available credit was $258. Then, I was later told only $135.82 was available. Eventually, I was informed that only $134.73 (taxes) was eligible for use, and the rest was forfeited. This is extremely misleading and unfair. I specifically confirmed with an InterCaribbean representative earlier that I could use my travel credit for my return flight, yet when I attempted to do so, I was asked to pay almost the full ticket price again. Key Issues: Lack of transparency in how credits are calculated and applied. Poor communication and conflicting responses from customer service. Customers left paying more than the advertised ticket price despite having valid credits. This kind of treatment is unacceptable and does not build trust. I urge InterCaribbean Airways to: Review how my credit was calculated and applied. Provide a fair resolution by honoring the travel credit as originally communicated. Improve transparency and consistency in handling customer claims. Traelers in the Caribbean deserve clear, fair, and honest treatment — not hidden charges and confusing policies. The employee name was Debbie. Please see the conversation.

Terrible airline never on time never get any info of delays just have to sit there for hrs until a plane turns up no apologies. 5 flights in 5 weeks and all delayed or cancelled.

I had booked a round trip flight for two from San Juan, Puerto Rico to Tortola (BVI's). Two days before our return flight we were notified the flight had been cancelled. We were offered an alternative approximately 4 hours later than the original. Accepting would have meant missing our connecting flight from San Juan to Manitoba, Canada. I was fortunate to book a workable connection on another regional airline and make our connecting flight home. The travelocity customer assistance team told us the company had refused our refund request. Itinerary Number: 72965788607434 Booking ID: 2KG2YV

Unreliable flights. We had multiple delays per flight. This way we missed our tour at the island and didn't want to fly at all.

A return flight was cancelled/rescheduled numerous times without sufficient notice or explanation providing no timely assistance, alternative travel arrangements, or apology This disruption caused not only logistical inconvenience but also financial loss and undue stress. While I appreciate that flight cancellations may occur due to unforeseen circumstances, the lack of communication and support from InterCaribbean was unacceptable and fell below the standard expected from a regional airline.

InterCrapibbean is the new name for this hopeless airline. Late or cancelled is the most usual behaviour with no apology, explanation or recompense for the resulting issues when you eventually arrive at your final destination. Book at your own risk.

Flights are cancelled or delayed for hours with no updates from the staff, causing connecting flights to be missed and extra money being spent. The airline will promise to compensate for the delayed, cancelled, or missed flights with alternate flights, meals or hotels, but they will not honor those promises when the bill arrives. Sometimes they are the only option between destinations, and they use this to their advantage in their treatment of customers.