interCaribbean AirwaysReviews of intercaribbean.com

Crap airline, attention, planes and processes. This was a connection flight to take a second with Air Canada. Air Canada did not let me do the checkin, had to do it with Inter Caribbean. Inter Caribbean did not let me do it through the website nor in the airports. Air Caribbean flight delayed 2h, plus 30 minutes more waiting for a missing passenger that never showed up? Air Caribbean could not give the Air Canada boarding pass (neither to other passengers in the same situation), and reassured us multiple times that there would be no problem and Air Canada would wait for us. Arrived to destination, could not go through security without the boarding pass, missed the Air Canada flight because we had to go through customs, pick luggage, so the checkin and through security. Impossible to arrive. Thank you Air Caribbean. Never again.

Very disappointing experience with interCaribbean Airways. Our original flight from Tortola to Antigua was changed twice within a short period. The final rebooking to a partner airline was poorly coordinated, resulting in more than 90 minutes of confusion at the airport because our reservation was not available in the partner airline's system. Although checked baggage had already been paid for with our original booking, we were forced to pay additional baggage fees at the airport. Despite submitting a formal complaint and reimbursement request with supporting documentation, interCaribbean Airways has neither reimbursed the charges nor responded to our claim. Poor communication, poor customer service, and no accountability. I would not choose this airline again.

I booked a return flight with Inter Caribbean Airways from Antigua to Tortolla. On the morning of our departure for the return flight - it was cancelled with no notice, no explanation and no alternatives offered. We had to make our own arrangements and pay for another flight An appalling airline

travelled to Jamaica and had to journey to another parish, only when we get to baggage claim, no bags waited the whole week without bags then we only got 3 and was informed that we need to pay to get the other 2. Intercaribbean has horibble horrible service.

Avoid!Terrible experience! Terrible company! Waste of money!!!

I’m traveling from st Lucia to Grenada after a five (5) days vacation in st Lucia and the inter Caribbean attendants at the counter at the George .F.L. Charles airport on the 15th February 2026 at 10am flight # jy715 to Barbados were very unprofessional and displayed extremely poor customer service. They should have more customer service training and be more informed of different types of travel documents used in the region if uncertain of same. Based on experience I doubt I would be traveling with inter Caribbean in the near future.

We had the most dreadful stressful experience with InterCaribbean Airways and will NEVER fly with them again. 25 minutes before check in closed at Nassau airport en route to Providenciales, Turks and Caicos the check in person demanded that we present the credit card used for the booking. We booked through a travel agent in the UK who used their credit card. Luckily the UK agent was available and on 10 minutes notice was able to email copies of the credit card and their ID to the check in person. The check in person was abrupt rude and totally lacking in customer facing skills. This airline to be avoided - our experience was simply awful and stressful. We wrote to their customer service department who never had the courtesy or professionalism to reply

If zero stars were an option, I’d use it without hesitation. We flew interCaribbean from Puerto Rico to the British Virgin Islands and it was an absolute disaster from start to finish. When we arrived, half of our luggage was missing. Only after landing were we informed—by staff who were dismissive and unhelpful—that if baggage “doesn’t fit on the plane,” they simply send it the next day. This “policy” is disclosed nowhere during booking or check-in. When we explained that we were scheduled to leave on a boat the following morning, the only response we got was that they’d “send it to the hotel.” That was it. No explanation of how that would help, no contingency plan, no ownership of the problem they created. Just a canned line and a shrug. Apparently once your bag is missing, you’re no longer their concern. The chaos started even earlier at check-in, where we waited nearly three hours to be processed. Three hours of disorganization, confusion, and watching staff who appeared completely untrained fumble through basic tasks. That should have been our warning. Then there’s the aircraft itself, which was genuinely alarming. The window in our row was literally coming loose, the shade wouldn’t stay up, and while we were sitting on the tarmac we could smell engine fumes being pulled directly into the cabin. This wasn’t just uncomfortable—it felt unsafe and raised serious questions about aircraft maintenance and oversight. Are these planes inspected by any legitimate aviation authority? I see interCaribbean is proudly “celebrating 10 years in business.” Frankly, that’s shocking. Given the operational incompetence, the condition of the aircraft, and the complete disregard for passengers, it’s a miracle they’ve lasted this long. This airline managed to combine lost luggage, extreme delays, questionable safety, and total indifference into one unforgettable nightmare. I will be disputing this charge with my credit card company, and I strongly encourage anyone reading this to avoid this airline unless you enjoy chaos, stress, and wondering whether your belongings—or your safety—matter at all. Avoid at all costs.