IntellibedReviews of intellibed.com

Response from IntellibedJun 27, 2016

Shari and Robert, we appreciate your concerns and we have reached out to you to by email and phone messages to resolve those items to your satisfaction. We hope that we can connect and discuss. We will keep trying! Regards, intelliBED

Response from IntellibedMay 3, 2016

Kristen, we wanted to reply and make sure we understand your concerns. Since we have had no further contact with you, we understood that our suggestion to you on 10/7 meant that you acclimated into the bed and were OK with it. Your purchase was a Lo-Motion Relief perfect model which ultimately relives pressure on your body while on it and the lo-motion coils insures uninterrupted sleep if your partner moves. In lieu of your concerns, how should we proceed? We show that on: 11/23/15 60 day email sent. Unfortunately there was no response. 10/21/15 30 day email sent. Unfortunately there was no response. 10/7/15 - Talked to Joanne, she said that the delivery was great however, she is waking with lower back pain because her hips sink in. We went over acclimation with her. She said that she will try our suggestions. 9/25/15 3 day call - Left message

Response from IntellibedMar 16, 2016

Ronna: I have researched your account and see that we delivered your bed on April 3, 2015. We then followed up with a phone call on April 20th and emailed you again on June 4th and received no response from you during this 60-day trial period where we tried on several occasions to check in with you. I understand that we have spoken to both you and your mother and have informed both of you that if the product is defective we have a process for addressing valid warranty claims and would be more than happy to assist you. intelliBED