IntellibedReviews of intellibed.com

There should be a no-star rating. Bought a “Demo” king IntelliBED mattress Sep 2016. I bought a demo because the new mattress would have cost me more than $1,200 more. Swapped out my first mattress for another one under 60-days later. First mattress had a Marianas trench in it that I ended up rolling into no matter where I slept on my side of the bed. Second mattress has a Florida sink hole that just keeps getting worse. I try to sleep around it, but it sucks me in. My back had been doing well for many years using a Sleep Number bed. My daughter talked me into this option instead. Beware, Intelligel mats have traditional coil springs underneath them, I don’t know if the gel or the springs have given up the ghost, but I suspect the springs. Why would you marry such a new technology with an old, crappy one? And why would I swap my mattress out for another one, under the warranty, when two mattresses in two years didn’t work for me? My new Sleep Number bed will be delivered next week, and, as part of delivery, they will haul away my pricey IntelliBed mattress. Some warranty.

Purchased the Intellibed mattress three years ago with assurance from the sales representative that we would have no problems with the mattress, and if it did break down quickly they have a 30-year warranty that is valid and presents no problems for customers. We were very familiar with gel mattresses due to the fact we purchased a similar mattress three years previous to this purchase at the same store location, and actually went back to complain and see what they could do. The salesman informed us that the mattress company that was at that location had gone bankrupt, and it was one of the previous partners of Intellibed, who had left and started his own mattress company. He assured us that Intellibed would not break down it had more spring support and also assured us that we would have no problems with a warranty issue as well. We actually purchased the protective cover they suggested as well as the box springs, and pillows. We left the store spending over $3600 dollars and that included a 20% because of our bad experience with our previous mattress. Now three years after our purchase both my husband and myself wake up in pain-due to the fact the middle part of the bed does not nave enough support. After contacting the company and filling out all the correct paper work, and taking pictures they told me that they could not honor their 30-year warranty-due to the fact that normal wear and tear on a mattress is ½ inch. They also sent out two employees to measure and take pictures of the bed as well. When they measured the bed, it was ½ in. and ¾ of inch wear and tear on the bed; with ¾ of inch in the middle portion of the bed-where we complained there is no support. They never called me or returned two placed calls to customer service. On the third call the customer service representative put me on hold, and then came back and said that the would not honor the warranty due to the fact the mattress needs to sag or have a wear and tear measuring over ¾ of inch. Consequently, the change their measurement requirements according to what they measure-there is definitely no warranty. They also do not stand behind their product or their selling promo’s-that we were promised at the purchase of the bed. I would never suggest purchasing an expensive Intellibed-unless you feel that a $4000.00 + bed is worth about two and half years of comfort.

I haven’t received my order and it has been 3 weeks. Every time I call costumer service I am out on indefinite hold. The shipping company has been no help. This is one expensive mistake.

When we received the topper the Box was all busted up. The organic cover had a terrible odor so we had it dry cleaned according to the instructions, the dry cleaners shrunk the cover. There were stains all over the foam, we emailed Intellibed and sent pictures of the mold looking stains and never received a response. We finally spoke with Josie at Intellibed and she said the company would not take the topper back. So we were stuck with it and threw it in the trash and I would not recommend this product to anyone else. Please stop sending us E-mails saying we are satisfied customers for we are not.

You have a referral program that clearly states "how simple it is". Maybe you should put a disclaimer on there that if there is a sale you get NOTHING. I gave someone my referral number only for him to be told that since there is a big sale going on now there could be no referrals. That is inexcusable. What a scam on your part. This person I referred was going to buy another Temperpedic and would have if it weren't for me and my time I spent convincing him to go with this bed. Your company is dishonorable. Shame on you for being DISHONEST.

We gave it a thirty night stay, but could not get a good night sleep on this mattress. Customer service in handling our questions/concerns and in the ordering process was top notch.

Customer service was not helpful.

Out of four bed selections, we have tried two. First one was way too hard. Second one was way too soft. Unfortunately, they draw the line at number of choices and we can't return or exchange second the bed. Buyer beware, unless you try it in a store DO NOT BUY ONLINE. Too expensive of a mistake. I will not be recommending these beds sold online.