IntellibedReviews of intellibed.com

After sleeping on this bed for a month, I'm not sure that my back pain is much better. (There are no other factors in my life for back pain; it is all related to time spent sleeping.) Then we were on vacation for a month and slept in various beds, and I had no back pain! Now back to sleeping on this mattress for a week, and my back is getting unbearable after a night's sleep. I'm not sure yet how I feel about this bed.

Good mattress but not as great as I expected considering the price. I can't imagine how to send it back so I will live with it - although I still say it is a good mattress but not as great as I expected.

The bed is not as firm as advertised. Does not support my back as well as a firmer mattress.

The bed is nice. More for my wife. I wake up with a stiff back. This mattress was not my key to relief. For me it was putting the mattress on an adjustable frame. Keeping a slight incline saves me from back pain.

I received great service from this company. Though I think the bed is too firm. I feel the pressure points more than expected. I should have gone with the soft bed.

I purchased my Intellibed almost a year ago, and I continue to get the best sleep of my life on it. My husband and I were so thrilled that we also purchased a crib mattress for our soon-to-arrive bundle of joy and we're confident she'll be just as pleased and rested as we are. But the customer service is, in many ways, shockingly disappointing. When we purchased our bed we bought two Intellibed pillows. We were ushered into purchasing the pillow protective covers, and I thought, based on my conversation with the sales person and the fact that the website page that had the pillows on it linked to an ambiguous warranty page that says something to the effect of "products must be kept in protective covers to be eligible for warranty", that the covers were required for the warranty. I found the pillows to be exceptionally uncomfortable. My husband was pleased with his but no matter how I inflated/deflated my pillow it caused me severe pain. That, and the protective covers are comically large compared to the size of the pillow, which just seemed a bit lazy on their part. When I requested a refund/return of my pillow, I learned that they consider pillows to be "personal products" and therefore non-returnable. Customer service was less than helpful, and after many attempts at contacting them via email w/ no response, I called and was offered very poor explanations and resolutions, despite the fact that their advertising of the warranty program on the pillow page made this look like an incredibly deceptive business practice on their part - I continued to escalate it until a supervisor begrudgingly refunded me for my pillow, but did so in a rude way as if I was scamming them. So, I think it's a bit of a gamble - it's impossible to know if their products are going to suit you, and if they don't it'll end up being quite the headache and/or expense to you to resolve.