Nicole L.
Awful company - I booked 3 nights in Disneyland Paris…
I booked 3 nights in Disneyland Paris in August last year for Christmas for my little girl (my now ex was paying, I paid the deposit). I cancelled a month later after being abused by him, it was not safe to travel with him. I emailed them and asked for a refund explaining the circumstances but they refused. I took advice from the consumer service who advised that under package travel regulation 2018, the deposit should be refunded minus a cancellation fee to terminate the contract. They only replied that ‘per their terms and conditions no refund is due’. When booking they didn’t send me their terms and conditions until after I had paid the deposit. I tried to dispute it through my bank but the merchant would not accept the dispute. I am a broke single mum, and I cannot afford to lose this money. It’s literally food and living costs for my child. Instant Breaks didn’t even have the decency to reply to me or try to resolve it. It has seriously affected our lives. I booked through an old school friend who I trusted and it’s clear it’s a multi marketing company that’s set up to just make commission. They are part of Instant Breaks but make out they are an independent travel company. My old school friend did nothing to help, obvs annoyed she lost her commission.



