Accounts
Integrity Energy half good, half unsatisfactory
Integrity Energy offered two products to us: viz. a fixed price contract for natural gas and a fixed price contract for electric power. The things for the gas contract worked smoothly. However, when I told the supervisor who confirms the contracts that I did not want to confirm the electric contract, she said that she would let the salesperson who arranged the contract that I wanted a different supplier. I also sent an E-mail message to the salesperson stating my desire for a different supplier. However, the salesperson has never responded to my request. I have received a copy of the contract from the electric supplier in the mail. So, I find Integrity Energy service is for their benefit and not so much to meet the needs of the customer they have searched out and with whom they have initiated contact.
Response from Integrity EnergyFeb 23, 2024
Thank you for bringing this to our attention. We had previously unbooked the agreement with the supplier at your request. The supplier sent the contract in error. Please disregard the communication. We will discuss your feedback with the sales representative so that going forward you have no reservations about our dedication to providing top notch customer service. Should you have any further questions please email us at [email protected]. We look forward to continuing our working relationship.