Integrity Energy Reviews | Read Customer Reviews of integrityenergy.com

Integrity EnergyReviews of integrityenergy.com

4.7413 reviews
Energy & Power
5711 Grant Ave, Cleveland, Ohio

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Integrity Energy

About Integrity Energy

With more energy options available than ever, Integrity Energy is dedicated to providing customized, cost-effective solutions that suit the business needs of every customer.Where we began:Established in 2010 by Cleveland, Ohio natives Mike Naughton and Paul Nero, Integrity Energy was founded to provide businesses of all sizes with the best commercial electricity and natural gas rates available on the market. With over 40,000 customers served and relationships with over 30 leading suppliers, we’re able to secure some of the most competitive pricing across the country, allowing us to pass the savings along to our clients.As a leading energy broker in the United States, we pride ourselves on continually refining and improving our offerings and services to adapt in the ever-changing energy market. Our leadership team has over five decades of combined executive experience and continues to push the organization to new heights and advancements, with its most recent being the launch of online residential energy marketplace, PriceToCompare.com.Keeping businesses price protected through the unpredictable:Our goal is to make the unpredictable, predictable - at least when it comes to energy spending. Energy rates, and the variables that affect them, are often completely out of business owners’ hands. This can leave their bottom lines vulnerable to price hikes caused by natural disasters, seasonal demand increases, fuel shortages and so much more.Integrity Energy is passionate about protecting your business from unexpectedly high energy bills by finding, negotiating and providing the absolute best energy plans available. With our fully staffed account management department available 9:00 AM to 5:00 PM every weekday, and a dedicated renewal team constantly monitoring the market for your future contract options, we’ll make sure you’re always covered with a great rate, no matter what.Find the right commercial energy plan for your business today:The best way to avoid high energy bil

Integrity Energy (integrityenergy.com) has 413 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: integrityenergy.com
Website: integrityenergy.com
Category: Energy & Power
Location: Cleveland, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 8% of reviews.
Latest: Most recent review: February 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Integrity Energy reviews

Showing 18 reviews with 1 star · Clear filters

Terry B.
Nov 4, 2024
Zero Integrity Frauds!
This company called me and stated they could help me with the renewal of my business energy accounts. They connected me with Engie. Once I received my first bill, I was shocked that my electric costs went up over $1200 per month! Now I am stuck in a contract and will be losing 12 to 14 thousand dollars a year, all because of Integrity, Trust me, they have NO integrity! Run, do not walk away from these frauds!! UPDATE: Ok, since you frauds want to respond with BS, let me set the record straight. I have 4 other identical restaurant units which have a different service provider. Their rates did NOT increase ONE bit! So your answer, like your company and your integrity is CRAP!!
Response from Integrity EnergyNov 5, 2024
Thank you for sharing your feedback. We take concerns like yours very seriously and are committed to providing clear, transparent energy solutions. Our goal is always to help businesses save money and make informed decisions about their energy needs. We understand how unexpected cost increases can be frustrating. However, the increase in your rate is due to changes in the market. Energy prices in Texas have risen, and your new rate is consistent with current market conditions, which are averaging in the 6 to 7 cent range. As such, the rate offered to you is in line with what others in the region are paying. If you have any further concerns, please don’t hesitate to contact us at [email protected]. Your satisfaction is important to us, and we are here to assist in any way we can.
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Worky W.
Jul 17, 2024
I HATE this company
Editing to add: Your reply means nothing, you only posted it because you tried to report my review and it didn't work. Another example of how dishonest this company truly is. I HATE this company. They have been calling my business for YEARS despite the many number of times I have told them we don't already do business with them (yes they love to try that trick) and we will NEVER do business with them. I was assured so many times they will stop calling but they never do. I loathe them with such a passion that any time energy companies come up I trash this company - gotta spread the word!
Response from Integrity EnergyJul 18, 2024
Thank you for sharing your feedback. We are truly sorry to hear about your experience with our company. We understand how frustrating and disruptive unwanted calls can be, and we sincerely apologize for any inconvenience this has caused. We take your concerns very seriously and are committed to addressing them promptly. Please provide us with your contact information so we can add you to our DNC list ASAP. This will ensure your number is removed from our call list immediately. We value your feedback and appreciate the opportunity to rectify this situation. Please feel free to contact our customer service team directly at 1-216-502-4417 or email [email protected] to expedite this process. Once again, we apologize for the inconvenience and hope to resolve this matter to your satisfaction.
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Customer
Jul 1, 2024
Horrible company and the most rude…
Horrible company and the most rude people. They make unsolicited calls and lie about how they aren't selling anything and that our utility referred us to them. They claim to need us to renew our contract with them. We have never done business with them. They refuse to put us on their DNC list.
Response from Integrity EnergyJul 2, 2024
Thank you for bringing this to our attention. We sincerely apologize for the negative experience you’ve had with our company. It is certainly not the standard of service we aim to provide. This is not acceptable, and we are taking your feedback very seriously. We are committed to addressing this issue immediately. Please contact our customer service team directly at [email protected] or 1-216-284-3629, so we can ensure your number is added to our Do Not Call list. Your satisfaction is important to us, and we would like to make things right. Thank you for your patience and understanding. We hope to resolve this issue swiftly and restore your trust in our company. Best Regards, Wiliam Jaros Retention Director
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Doug W.
Jun 21, 2024
Sales person calling my 86 year old mother
A sales person wanted to reach me about a business account (I am not the owner). They apparently tried by phone and then emailed me. To ensure they got me they then googled my name and called my 86 year old mother, not bothering to look at other people with the same last name. This is unacceptable. It left her confused about why she was being called. If this is how you do business you should change your name!
Response from Integrity EnergyJun 21, 2024
Doug, Thank you for bringing this to our attention. We sincerely apologize for the distress and confusion caused to both you and your mother by our recent outreach efforts. This is not the standard of professionalism we strive to uphold. We understand that contacting your mother about your upcoming renewal agreement was inappropriate and caused unnecessary worry. We will review our sales practices immediately to ensure such incidents do not happen in the future. Respecting our clients' privacy and maintaining trust is of utmost importance to us. We appreciate your feedback and will use it to improve our processes. If there is anything more we can do to address this situation or if you would like to discuss this further, please do not hesitate to contact us directly at 1-216-502-4417 or [email protected] Thank you for your understanding and patience. Sincerely, William Jaros Retention Director 1-216-502-4417
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Michelle B.
May 1, 2024
I was pressured into signing this…
I was pressured into signing this contract with usurious rates for a very long amount of time (48 months) & horrendous cancellation fees for commercial customers. The Rep said gas prices were going to drastically increase & from everything I'm seeing, that is a blatant lie. I am thoroughly upset with "Integrity" Energy & with myself, for believing her.
Response from Integrity EnergyMay 2, 2024
Thank you for bringing this issue to our attention. I am genuinely sorry to hear about your dissatisfaction with the contract terms. At Integrity Energy, we strive to uphold the highest standards of transparency and customer satisfaction. I am currently reviewing the details of your agreement and the context in which the contract was sold, particularly the forecasts related to gas prices at that time. We aim to ensure that all representations made by our team are based on the most reliable information available. In the meantime, I would like to discuss potential ways to address your concerns and explore options that could bring you relief and better meet your needs. Please reach out to our customer service team at [email protected]. We will schedule a call to discuss some options. Once again, I apologize for any stress or inconvenience this matter has caused. We value your business and are committed to ensuring that your experience with Integrity Energy aligns with both our values and your expectations.
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Robert A.
Apr 10, 2024
I got tricked into changing from my old…
I got tricked into changing from my old electric supplier. I would never tell anyone to become your customer. i think you are nothing more then scammers... VERY BAD COMPANY PACTICES!!!!!!
Response from Integrity EnergyApr 15, 2024
Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration. We strive to provide transparent and reliable service. We would appreciate the opportunity to discuss this further and address your concerns directly. Please contact us via email at [email protected] at your earliest convenience, so we can work towards a resolution. Your satisfaction is important to us, and we are committed to making things right.
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Tony
Apr 4, 2024
Rude customer service rep
The lady that called me yesterday was very rude. It was so odd how she argued with me about my thoughts regarding energy pricing over the next few months. She was listening to me discuss energy pricing with my wife while I was on hold. The customer rep put me on hold to look up pricing. She said she was listening to my comments about this being an election year and how sometimes energy pricing drops as you near an election. She basically said that was a ridiculous idea and that if I didn't sign now, that I'll be hit with huge rates in 2026 when it's time for a new contract. She was obviously fired up about something. She kept cutting me off during the conversation. I ended up just hanging up on her because she was obnoxious.
Response from Integrity EnergyApr 5, 2024
Tony, we appreciate you taking the time to bring your experience to our attention. Since you have been our customer since 2014, we are taking this feedback seriously. I have addressed your concerns with the director of our contract Renewal Department. Upon further review, it seems as though the rep was simply stating the facts of where the energy market is headed in the future. I am having our customer service team reach out personally to address any further concerns. We value your business and look forward to continuing to serve your energy needs in the future.
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customer
Mar 1, 2024
These different companies use to many…
These different companies use to many names that are to close to distinguish they confuse you you’re not sure what one you’re dealing with, and it causes a lot of trouble with the providers.
Response from Integrity EnergyMar 4, 2024
We apologize for any confusion you may have experienced with a service provider. Should you have any further issues or questions about the contracted provider on your account please reach out to our customer service team at [email protected]. We look forward to serving you in the future.
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