Ken P.
Manual account cancellation
To cancel your account you have to send an email to their helpdesk. Apparently it was really really hard to add a cancellation button. Only scammers and magazine publishers do not have this function. And as others have mentioned, mobile pages are a pain in the *** to get right.
Response from InstapageNov 9, 2017
Hello Ken, First let us apologize for any inconvenience the cancellation process was for you. We are currently in the process of creating a cancellation flow that will reduce this while still allowing us to understand the reasons for canceling (which help us improve our product and processes). Second, mobile improvements are at the forefront of our product development and we will continue to push new solutions to make the process easier and help users create better-performing mobile pages. Thank you for the feedback. We hope that the rest of your experience with Instapage, outside of the cancellation, was better than a 1-star experience, but will continue to improve the entire customer experience.



