miss S R.
bad customer service. Shame great pot…
This does not reflect on the actual pot as it's brilliant. However, the customer care is unhelpful in many ways. I took out a pot for my mum and bought some extra parts. When they arrive the parts did not come with the pot. I was later told that they come separately and that if I did not need them again I can refuse them at the door when royal mail delivers them. When royal mail delivered them they where a basic padded small little envelope with NO returning address. The postman said if you do not accept the envelope it will be kept by royal mail because there's no return address. I was forced upon to receiving the spare parts. Yes I know I ordered them but I am aloud to change my mind. Plus it shouldn't of been so difficult for me to refuse the parcel. I emailed them and I called them no response.i had to take out a dispute with PayPal to get them to send me a return address. And they stated that they will also reimburse my postal charges.this has as been an inconvenience for me in many ways. I have managed to prepare for postage. I have sent them an email and as per usual I have not heard anything form them. I know this is deliberate as in the beginning the emails flow pretty quick.now they ignore you. If I can help it I will never purchase directly from them again.not nice people to deal with.i will still get in touch with PayPal as what they have done to force me to take something I no longer wish to keep is crafty and cunning.