Instant PotReviews of instantpot.com

Totally unacceptable for such a reputed company and their Customer support is simply NON-EXISTENT. I have to return my product and more than a week for a reply. Horrendous, not "instant" at all!!

Their support is simply NON-EXISTENT. More than two weeks waiting time for a reply, then they respond with one super short sentence, and you have to wait again over two weeks!! Horrendous, not "instant" at all!!

Sending this back to Amazon because it was impossible wait times to register Insta pot 4 Air Fryer. Cannot be registered on website. Stuiped for a company with product made in China that doesn’t give option for us company choice.

Got instant pot pro with air fryer, however its a pretty crappy and bulky product with no way to clean air fryer lid. Even after 2 uses i can see grease inside air fryer lid and its not dishwasher safe so i am pretty sure after frw months it will be pretty useless. Waste of money, stay away from it

Ordered an air fryer from Instant Pot but they delivered a pressure cooker. It's been over 10 days since my order and I'm still waiting to receive what I ordered. Their customer service appeared to be OK, but they have not fulfilled what they promised and they appear to have stopped replying to my messages. There's no number to call, it's like they've disappeared. Extremely poor.

After several uses my air fryer still emits such a strong odor of hot plastic. I put it in the garage when using it. I like everything about the unit except the taste of burnt plastic on the food.

I bought duo evo plus pressure cooker 9 in 1 for me. It turned out to be defective and their customer service was a nightmare. Not sure why they couldn't just replace it, but they refused. Very disappointed.

I bought an Instant Pot in December 2019 and last month something happened to the pot and it didn't work anymore. I contacted the service, they were very helpful and sent me a new product. So the problem started because I have another pan (which is not working) and the company did not receive it. I asked the customer service person but Instant Pot is not responsible for the product that stopped working. The suggestion is to put it in the trash. I think that in 2020 it is UNBELIEVABLE that a company behaves like this. Where is your attention for the environment? In addition, you are missing a great point to understand what happened and improve the next products.