Instant PotReviews of instantpot.com

Instant Pot is a fantastic product, but their support is the worst I have ever witnessed. They outsource support to the Philippines, and they are dumber than dumb. If you need support, throw the unit away and buy another brand.

We purchased our instant pod coffee maker in May. On September 30 it died. I called for a warranty replacement on October 9 I was told it was being processed and I would receive it in 10 to 14 days. October 30, still no coffee maker. I was then told it was being sent out "tomorrow". October 31 I asked for a tracking number. Was told again it was being sent out "tomorrow". November 12 i asked again for a tracking number and was told it would be sent out "in a week or 2". At this point I believe they are scamming m I have all email receipts.

I was gifted a new instant pot. Over £200. A small pin has come loose and fallen in the lid. This company cannot repair or let me buy a new pin. I cannot provide a receipt as this was a gift so they cannot help under warranty which I sort of understand but really they can’t let me buy a small pin. I am left with a useless item. The instant pot was great but the company is awful.

Instant pot customer service is by far the worst I've ever dealt with, it is virtually impossible to order a replacement part, and when you call the reps are RUDE and not helpful at all. I asked if they could email me when the part is back in stock, they are NOT able to provide that feature, I told them I would not purchase any more INSTANT POT products because it's virtually impossible to get replacement parts, every time I try they are out of stock. The first rep actually hung up on me!!! And it wasn't as if I said anything personally insulting. It was strictly a comment about the product's replacement parts! I will NEVER buy from this company again.

I don’t think I can even give 1 star. My instant pot is 2 years old and I am getting error C 6 L and they refused to repair it or give me discount.. they told me to buy new one. Very very horrible customer service. I will not recommend anyone to buy this product.

Product used 5 to 6 times only and stopped working. Company did not gave warranty claim even all required pics and receipt was provided.

Ich habe diesen Instant Vortex Plus Airfryer über Amazon gekauft und bin sehr enttäuscht. Nach nur einem Jahr hat der Airfryer an allen Metallteilen und Schrauben, die mit Lebensmitteln in Kontakt kommen, begonnen zu rosten. Trotz mehrfacher Kontaktaufnahme mit dem Kundenservice wurde mein Anliegen ignoriert. Aufgrund dieser schlechten Erfahrung werde ich rechtliche Schritte einleiten. Daher gebe ich die niedrigste Bewertung.

Received C3 error on instant pot pro plus after 16 months of casual use. Instant pot CS said sorry, out of warranty. For an expensive product with such little use, I was pissed with the answer. The pot was useless and we trashed it. Will be buying a different brand now