Instant PotReviews of instantpot.com

Horrible customer service… pretty sure they have non competent sales people delivering pointless information to “make” you buy a new product, which will fail again as well.

Bought a milk frontier for two months and it is not heating any more. Sent two emails but no reply and cannot find any phone number for customer service Order number 326584

Is any one alive in customer services.I have sent two emails but no reply.Order number 0332631. Avoid this company like the plague.

I reached out to Instant Pot support for help with my air fryer malfunctioning. Two days later, they replied asking for some receipts and photos. I sent them everything, heard nothing, followed up 3 days later, still nothing. No place to leave feedback on their site either.

We purchased an InstantPot from Costco a couple of years ago. It had been stored in the box for a while, as we weren’t sure how to make use of it. Recently we learned to make a few recipes and got excited about it. We bought a bunch of InstantPot accessories too! We went to prepare our food a couple months ago, though, and the machine wouldn’t work. It beeps and throws a code. It ruined our meal (a pot roast we had no time to cook the long way) and it wasted our food. A real bad night. It took me a month to actually get in touch with customer service. I wrote to them (email) twice. I used the contact form on their website. From this I got a ticket number, but still no response. I had to use the contact form again and get a second ticket number for anyone to get back to me. A month! My big question was… hey, what does this code mean and can we fix this? I hate to add a barely used appliance to a landfill. It’s been used less than 10 times. I was really getting into a couple of recipes and was looking forward to using the InstantPot again. Unfortunately, all I received back was a robotic response that addressed none of my questions or concerns. “Kay,” the customer service rep/bot, asked if I had a warranty and I told her I did not have one. I said this from the beginning. It was years ago that we made the purchase. It is clear that I got a lemon. And from the amount of people complaining of the same issue with the same product, I’m guessing InstantPot knows this too. I take care of my things. The very least they could have done was tell me what was wrong and what the code means. I had to send them photos of the code, the pot, the serial number, etc. Times are hard, you know, and I don’t have the money to buy another (nor would I want to considering the problems we’ve had with this company and the product) but maybe I could’ve fixed it. They do sell parts. When I reiterated this to “Kay” and asked for some answers, all I got was the same generic response… almost verbatim! A bad copy/paste job. How rude and crazy-making! Now I have a fairly new appliance that I have to throw out and a bunch of InstantPot accessories. What a horrible investment. And what a disappointing way to be treated! It is very disheartening to invest in a company (even the time and energy to communicate with them) only to be handled with such disregard. The only thing that I can do is share this experience with others, so that they don’t go through what I did.

My Instant Pot takes forever to warm up enough before cooking time starts! when I spoke to customer service they said that if I wanted a 4 hour cook time, then to play on the same amount of time to warm up! So that is a 4 hour warm up to a 4 hour cook time. Ridiculous.! My other cookers never took anywhere near that much time to start the cooking time. NEVER Buy Instant Pot brand.

Pas op: volgens het bedrijf Kenners.nl die het merk Instantpot in Nederland verkoopt zijn er discutabele derde partijen op de markt die ook InstantPot leveren. Enkel als er bij Kenners.nl zelf krijg je garantie. Dus ook niet via Bol bestellen!

Ordered air fryer on 9th December. No receipt of payment or confirmation of order until requested. Followed up by email as no telephone availability, told it had been sent by DPD and still not received. I suspect I have been scammed and going to get refund from credit card company. Do not order or use this company at all.