In Sta Med - Instamed - Instamed.comReviews of instamed.com

Never signed up with Instamed. I have no relationships with any physicians. Still, I have a debit from Instamed on my checking account. What's going on?

I am a service provider. Instamed started sending me client payments without my having an account or any kind of agreement with them. When I couldn't deposit the virtual Visa, I called them. They said I'd have to call Cigna. Cigna said they had no idea what I was talking about. I literally spent an hour being transferred and kept on hold without any resolution. It's paperless, so the only way for me to get paid is to sign up an Instamed account because I can't run their Visa card like any other card. Not to mention that it costs 2.99% plus .49. Why would I pay that when I can get electronic deposits free? Finally, it hit me that this is a scam. I didn't have an Instamed account and neither did the client. Why am I dealing with them at all? None of my other accounts handle billing in this way. It feels like a shady way to get business.

Without my permission Instamed has linked their "Pay" button to my business on the Evernorth/Cigna website so that my patients use the button thinking they are paying me. I have called InstaMed and told them that I have not agreed to this and that I want the pay button removed. They continue to keep a pay button up, and I continue to receive letters telling me that I can collect my patients' copays by paying InstaMed through a credit card number they assign. Yes, they are trying to sell my patients' payments to me. While I have declined these "payments" my patients are needing to go through the inconvenience of requesting refunds from InstaMed. This is a source of frustration and inconvenience. I don't know how they got my information-- or my patients' information which is HIPAA protected. InstaMed uses deceptive unethical business practices as detailed above.