In Sta Med - Instamed - Instamed.comReviews of instamed.com

You'll pay even when you don't owe the money. They don't answer the phone. They hang up on you. They transfer your call then the person tries to transfer you back and it all starts over again. After spending hours and hours trying to resolve a wrongful billing, you'll just pay to get rid of them. They email and text you constantly. They won't send a bill in writing. Northeast Ohio eye surgeons just lost the customer after years of loyalty.

Do not do business with this company. The customer service support was unprofessional and refused to provide information about the charges imposed on payments when inquired by our staff. They expect every staff member to be registered to ask simple queries, and their charges are unreasonable.

They are holding a large amount of my money and refuse to give me any information about when and how they will release the funds unless I fill out a form and provide my driver's license and other financial information. They have not provided my money to me and refuse to say when and how I will receive the funds. When I called Instamed I asked their representative to let me speak with a supervisor, the representative just hung up on me,

Cigna dental somehow convinced me to pay my dentist via instamed. The money left my bank account immediately. My dentist office has never heard of instamed and never received payment. Now I am stuck trying to claw my money back from instamed. update: 3 days later no response to emails to instamed support. Impossible to get through by phone. On February 22 I had an email from instamed stating my bank account had been credited my refund. This is false. As of March 4, 2024 I have not been credited. I have sent another email to instamed and will update my review if I hear anything. I plan to make a formal complaint with my states division of banking.

I have tried unsuccessfully for nearly 2 months (2 days short) to integrate my instamed account with my electronic medical record. Instamed's first line employees will always be nice. The problem is, they are completely ineffective. You will give given a song and a dance and your problem WILL NOT BE RESOLVED. Management will refuse to talk to you. This may be the worst company I have ever dealt with in 15 years of business. Do yourself a favor and never enter into any agreement/contract with this company.

BEWARE: I am Struggling to get my canceled payment of $816.59 back. They didn't have a credit of 165.00 listed that I was due so I canceled my payment within 15 hours, they hadn't even pulled it from my checking account yet. The website said 10 days for refunds, on the 11th day I called and was told it is 14 business days, on the 14th business day I called and was told it is now running about 17 days. on the 17th day, I called and was told the 14 days start today so it will be another 14 days. On a canceled payment, not a refund??? I got my insurance (Cigna) involved because they are the ones who have this Instamed link to pay on their website and now I am being advised by my insurance to not use the link but to pay my medical provider directly. Please do not trust your medical bills to Instamed. Their practices bordering fraudulent and scam-like.

Poor customer service. forgot my password they tell me they will email me a form. i fill out the form and email me back 2 days later still refusing to give me access to my account.

My rheumatologist's practice offers on-line bill payments through their website -- via InstaMed. I thought that was a great idea and went onto the site to pay my bill with a credit card. Just before I hit Enter, the payment amount increased by a full $13.00 -- and the application would not let me go back to the previous screen. Luckily, I just terminated my session at that point and the transaction was not completed. I might have missed some fine print somewhere on my initial entry into the system, but I eventually concluded that the extra fee was added because I wanted to pay by credit card -- and that it would not have been added if I had let the application hit my bank account directly. Especially for first-time users, there doesn't seem to be any advance warning that there will be any kind of extra charge added on to a current invoice. It happens suddenly at the last moment -- and there is no explanation for how the fee is calculated (or why.) So - beware -- unless you don't mind letting a system like this into your private checking account. It's the trickiest kind of on-line payment system I've ever run into.