In Sta Med - Instamed - Instamed.comReviews of instamed.com

I just got this from them today, with blanks for statement information and transaction number, and no link to click to make any necessary payment. --- Your Statement from Rotech Healthcare, Inc. is now available. Please review the details of your statement below. Transaction Information Statement Number : Date of Statement : 7/14/2026 ---- This is based on my personal experience as a Rotech customer. Thank you, Rotech Healthcare, Inc.

I received a bill today from Instamed for services provided by my Eye Doctor almost a year ago to the day! This bill was paid in full when I left the doctors office. When I called instamed to inquire, the rep told me they have 12 months to settle a claim. When I told her the claim was settled that day, she said "Oh, I'll just take care of if for you". Are they just scamming people to see who will pay without checking and why in the world would they wait this long to send a bill. I have an appt next week and will be discussing with the office staff!

Had a very small bill left over at an imaging center. Paid it thru Instamed on 2/9/26. It's now 2/25/26 and I still owe the money to the office. I sent an email to Instamed customer support 8 days ago, not a single response. DO NOT PAY ANY BILLS USING THIS SERVICE.

The hospital I contract with contracts with Instamed. For payment, Instamed sent me a 'virtual' credit card that I could not use. I took it to my bank and they could not process it. Fortunately, I couldn't because they charge 2.99% to use their virtual card for YOUR payment. So, I called Instamed. They don't do paper checks, but claimed they do EFT. Now I've been waiting for the EFT for several weeks and still no funds from them, although they told me over the phone '1 or 2 business days'.

InstaMed is horrible at keeping transactions and amounts current. Customer Service is terrible and basically worthless. When trying to get amounts adjusted, they drop the ball and take over 20 days to make corrections to your statements on the online portal. One of the worst online portals I have ever used. If you try to contact your medical provider, they just defer you InstaMed. Often times you feel like you're being taken due to the lack of detail and explanation about charges. Especially for APAP or CPAP. I've given up trying to work with them over a small charge for the last three months. Always an excuse. They reduced the charge, but no update will be availed till the 28th. 21 days later, a recuring issue with this company. Beware!

They keep sending me emails saying I owe money that Samaritan says I don’t owe. Luckily I didn’t pay them anything because I know I’ve paid for all services on the day of service. This company seems to be running a scam. Don’t pay them a dime. Contact your medical provider directly regarding billling.

Instamed is a scam. My insurance company had the option to pay from the claims page via Instamed, which I stupidly tried to use for 4 claims. Instamed debited $1800 for the claims, said they were being processed, then never paid the hospital. Turns out it's all a scam, and Instamed is not a accepted payment method for most healthcare service providers. They either don't deal with them at all, or Instamed sends the payments to the wrong addresses, and forces the lowly consumer to deal with the aftermath of their payments never arriving. So now I am forced to spend hours trying to get my money back from Instamed, and I will have to double pay in the meantime to prevent being taken to collections. Hopefully I will get a refund from Instamed, but given the experience other people have had with them, I am assuming they will do everything they can to steal my money. If nothing else I just involuntarily gave JP Morgan Chase(Instamed's owner) an $1800 interest free loan for a month(or 2, 3,4...).

I paid my bill to instamed thinking my bill would be paid expeditiously, however after immediately taking the money out of my account after 3 weeks still never paid my bill. I then asked for a refund which took another 2 weeks. WHAT A JOKE OF A SERVICE! Especially coming from JP Morgan, a reputable company. Shame on you for this horrid worthless service