Insight Pest SolutionsReviews of insightpest.com

These guys came to the door last summer and asked if we wanted some pest control. We agreed and they asked us to enter our information into an ipad. At no point did they tell me I was signing up for annual services. Now they keep showing up every quarter and charging our credit card automatically. They come in the middle of winter when there is snow everywhere and tell me the serviced the outside! I keep asking them to remove us but they won't cancel. I call them and they ask scores of questions but won't transfer me to anyone that can cancel. I email them and they won't cancel. They say I have to speak to them. They call me with a phone number that is listed as "potential spam" and leave voice mails to call them back. I call them back and get sent to the same endless loop of questions, but can't get to someone that will cancel. This is a fraudulent service. How do these guys have an A+ on the BBB?

They send a salesman to your door and they literally lie about having signed up people in your own area. They're good at how they sell the product but I tell you, one day, someone is going to hurt your salesman and your Indian technicians. They forge signatures too, beware of this company. They practice the same model in the United States. Word on the street is that Insight Pest Solutions is heavily involved in drug money laundering as well.

Total scam!! Never saw anyone on my cameras and been paying monthly. Now I try to cancel service and they want to charge me extremely crazy fees and more months! Don’t fall for these guys

Had a door to door salesman come to my home in September of 2025. He said that because he was going door to door there was a special! 80$ every other month for pest control services that would last the 60 day time frame between visits. Im a single mom struggling with roaches that have lived in this house longer than me. I thought it was a pretty good deal. I made a point to ask a few times if there would be a recurring charge and I was told no, I asked a few times about the price and each time I was told it would be 80$ ever two months for services. My home was serviced once. I got charged, I was told they would call to set up the next visit. They never did. I got billed the following month for 80$. I was co fused because one, I did not receive services. Two, I was told there would be no recurring charge. I went to.the website, removed my card info. I then wrote an email, called them, finally got ahold of someone. Explained the situation, had them escalated my "claim" to a higher up. I was called back, there was a voicemail left basically saying that I signed a contract and that it was stated in the contract there was a month charge of 80$ and bi-monthly visits. I am extremely disappointed in their so called customer service and in the integrity of the company as a whole due to how much false information their door to door reps give just to make a commission. Fraudulent income is shameful and these people should be ashamed of themselves for all the lies they tell.

Ils n’ont pas réglé mon problème dutout. Ont essayé de continuer à me charger même si j’ai deux fois téléphoner pour leur mentionner que je ne renouvellerais pas . Une compagnie qui veut juste de l’argent avec des gens incompétents. J’ai engagé de vrais professionnels qui ont réglé mon problème avec j’en garanti de 5 ans sans que je paye plus et ils ont tout réglé en 2 rendez-vous! J’ai payé insight pendant 2 ans pour rien .

Pire service à la clientèle, depuis à peu près 2 mois que j'essaie d'avoir quelqu'un qui me rappelle pour annuler. Plusieurs appels et courtiers et aucun retour

I believe this company's commercial service uses deceptive automatic renewal charges. If the sales representative had informed me about the automatic renewal in the one-year agreement, I would not have signed the contract. I already paid four checks for the first year and received four services. However, they automatically charged me for a fifth service without providing any service. Now they have sent the agreement to a collection agency, and I am requesting to speak directly with the collection agency about this matter. Is there any place where I can report this type of business practice?

It would be 0 stars if that was available. I was approached by a door to door salesman. The conversation was rushed but we had a problem with spiders and ants so I signed up. They incorrectly wrote down my email so at no point did I ever receive a contract and at no point was it EVER explained that this was a recurring service with recurring charges. After receiving phone calls from accounts receivable for an outstanding payment for a second visit I contacted the company. After giving them my correct email I did receive a contract and invoice but when I tried to cancel was told the cancellation fee was the amount of a service which was almost $300. Another point I might add is when I spoke with the sales agent he talked about mouse control. I have NEVER in over 20 years in my home had a problem with mice however it was included as a service on this so called contract against my wishes. The cost of their service is exorbitant considering each of their 2 visits lasted approximately 10 minutes. This company uses under handed tactics to gain customers and should not be trusted.